Bois de Foyer Rive-Sud

Just received 4 "cords" of supposedly semi-dry firewood (what we ordered and paid for...) late last week, and we stacked it Saturday. The wood was nowhere near being semi-dry...looked like it had been recently cut and was wet, heavy to stack ( my son, wife and I all complained about the weight of the wood...green wet wood is much heavier than even semi-dry wood) and even appeared to be a little short counted. Been a customer of this firewood supplier for a few years now, and you'd think that returning customers would at the very least be treated fairly. Very disappointed, very dissatisfied and will probably look elsewhere for my firewood next year. Luckily we have a fair amount of firewood from last year, nice and dry, so we should be okay. Really PO'D about this.
Aug 23rd, 2022

VERY DISAPPOINTED! SAID IT WAS HARD WOOD, DRY WOOD, 15 INCHES AT 130$ A CORD + DELIVERY! WOOD IS NOT DRY, SMOKES UP, SIZZLES AND MANY SMALL PIECES! I AM WAITING FOR A CALL BACK !Not impressed!
Jul 31st, 2022

(Translated by Google) You should know one thing about this company. Rive-Sud firewood was operated, 3 years ago, by a certain "Tommy" who, year after year, provided me with firewood for 10 years. And during these 10 years, I was never short of 1/16 of a rope even though I ordered 5 ropes annually (and I can confirm that each year, I made it a point to calculate whether I had my 5 strings). In addition, delivery was always free with the purchase of at least 2 or 3 cords of wood. In 10 years, the service received from Tommy and his team has been impeccable and flawless. 3 years ago in August, I called again to order 4 strings this time, and a lady answered me directly rather than Tommy as usual. I'm surprised, but still place my order. After having had to persist in not paying $30 for delivery (which I have never paid in 10 years), the wood finally arrives, but in another type of truck, with another delivery man and sent to another company. of firewood. So I called back on Tommy's number, and asked the lady to put Tommy on the phone. It was then that she confirmed to me that Tommy had sold his company to these new owners, and that they were now managing it. Results? After stringing my "4 strings", it turned out that I only had 3 and 2/3, so at $120 a string, I was missing the equivalent of $40. I had to call them to come and see their lack of logs. After 4 calls, and now in November, I explain to the lady on the phone that it is now too late to come by, because I had started heating with the wood in question. We agreed to have her reimburse me the equivalent of $40, which was done. It should be noted that the wood was of excellent quality. I have to mention it. Only hardwood and only 16 inches. Basically, Bois de Chauffage Rive-Sud seems to have good service, has excellent wood, but does not respect the number of cords purchased. If you don't verify that you actually have 42.67 cubic feet of wood, you are paying too much. Result: I haven't ordered from this address since this story, more than 3 years ago... (Original) Il faut savoir une chose sur cette compagnie. Bois de chauffage Rive-Sud tait opre, il y a de a 3 ans, par un certain "Tommy" qui, annes aprs annes, m'a fourni en bois de chauffage pendant 10 ans. Et durant ces 10 ans, il ne me manquait jamais 1/16 de corde alors que j'en commandais 5 cordes annuellement (et je vous confirme qu' chaque anne, je me faisais un devoir de calculer si j'avais bien mes 5 cordes). De plus, la livraison tait toujours gratuite l'achat d'au moins 2 ou 3 cordes de bois. En 10 ans, le service reu de Tommy et son quipe ft impeccable et sans faille. Il y a de a 3 ans en Aout, j'appelle de nouveau pour commander 4 cordes cette fois-ci, et une dame me rpond directement plutt que Tommy comme l'habitude. Je suis surpris, mais passe tout de mme ma commande. Aprs avoir d m'obstiner pour ne pas payer 30$ de livraison (que je n'ai jamais pay en 10 ans), le bois arrive finalement, mais dans un autre type de camion, avec un autre livreur et lettr une autre compagnie de bois de chauffage. J'ai donc rappel au numro de Tommy, et demand la dame de me passer Tommy au tlphone. C'est alors qu'elle m'a confirm que Tommy avait vendu sa compagnie ces nouveaux propritaires, et qu'ils en assuraient dsormais la gestion. Rsultat? Aprs avoir cord mes "4 cordes", il s'est avr que je n'en avais que 3 et 2/3, donc 120$ la corde, il me manquait l'quivalent de 40$. J'ai d les appeler afin qu'ils viennent constater de leurs yeux leur manque de buches. Aprs 4 appels, et maintenant en novembre, j'explique la dame au tlphone qu'il est maintenant trop tard pour passer, car j'avais commenc chauffer avec le bois en question. Nous nous sommes entendu pour qu'elle me rembourse l'quivalent de 40$, ce qui ft fait. Fait noter, le bois tait d'excellente qualit. je dois le mentionner. Que du bois franc et que du 16 pouces. En gros, Bois de chauffage Rive-Sud semble avoir un bon service, a de l'excellent bois, mais ne respecte pas le nombre de corde achet. Si vous ne vrifiez pas que vous avez effectivement 42,67 pieds cubes de bois, vous payez trop cher. Rsultat: Je n'ai plus command cette adresse depuis cette histoire, il y a maintenant de a plus de 3 ans...
May 11th, 2022

(Translated by Google) I am very satisfied, they follow up every year to reserve the number of strings we want, the wood is correct. (Original) je suis trs satisfaite, ils font un suivi chaque anne pour nous rserver le nombre de cordes qu'on veut, le bois est bien correcte.
Feb 15th, 2022

(Translated by Google) BE WARNED!! - Never the same price, with each call you will get a different price! - Big promise that the wood is ready and dry, so I paid an EXTRA $$$, to finally have soaked and green wood... After 2 weeks in my garage, I still empty my dehumidifier!! WOW!! - As if that weren't enough, it's easy for me to validate the quantity of wood received once strung... and I'm very far from having received 2 strings of wood... I'm missing between 1/ 4 and 1/2 rope on 2!!! Even after calls and photos... radio silence! You will certainly find better elsewhere!! (Original) SOYEZ AVERTIS!! - Jamais le mme prix, chaque appel vous obtiendrez un prix diffrent! - Grosse promesse que le bois est prt et sec, j'ai donc pay un EXTRA $$$, pour finalement avoir du bois tremp et vert... Aprs 2 semaines dans mon garage, je vide encore 1-2 x/jour mon dshumidificateur!! WOW!! - Comme si ce n'tait pas assez, il est facile pour moi de valider la quantit de bois reu une fois cord... et je suis trs loin d'avoir reu 2 cordes de bois... il me manque entre 1/4 et 1/2 corde sur 2!!! Mme aprs appels et photos... silence radio! Vous trouverez certainement mieux ailleurs!!
Oct 11th, 2020