Le petit cocon

(Translated by Google) Terrible service and a fine example of poor management. Let me tell you: I opted for home delivery because we work during store opening hours. Since I was absent during the delivery (Canpar) the package was shipped to Boucherville, with pick-up option in 5 business days. Unfortunately, the context of my life being, I could not go and collect the package. I called Canpar before the deadline and they informed me that they would return the package to the store. The manager calls me saying that I COST them EXPENSIVELY and that it is my responsibility to pay the fees that Canpar charges them. The owner then calls me saying that she is losing a lot of money on me, not only because I bought items on sale, but because of the free delivery and the fact that I was not at home. when delivering the package. Inflexible, she asks me to pay the $17 fee, repeats to me that I live in St-Jean and that I could have picked it up in store (ignoring the fact that as a customer I have a right to my payment options. pickup) and that it is not Amazon. I therefore ask her for a refund of my items because I do not want to pay the said costs and SHE DARED TO SUBTRACT the costs without telling me. I have never had such a bad experience (read: never!) and I am filing a complaint with consumer protection. (Original) Service pouvantable et bel exemple de mauvaise gestion. Je vous raconte: Jai opt pour une livraison domicile car nous travaillons lors des heures douverture du magasin. Puisque jai t absente lors de la livraison (Canpar) le colis a t expdi Boucherville, avec option de ramassage en 5 jours ouvrable. Malheureusement, le contexte de ma vie tant, je nai pu aller rcuprer le colis. Jai appell Canpar avant lchance et ils mont signal quils retourneraient le colis en magasin. La grante mappelle en me disant que je leur COTE CHER et que cest ma responsabilit de payer les frais que Canpar leur charge. La propritaire mappelle ensuite en me disant quelle perd normment dargent avec moi, non seulement parce que jai achet des articlesen promotion, mais de part la livraison gratuite et du fait que je ntais pas la maison lors de la livraison du colis. Inflexible, elle me demande de payer le 17$ de frais, me rpte que jhabite St-Jean et que jaurais pu aller le chercher en boutique ( ignorant le fait que comme cliente jai un droit sur mes options de ramassage) et quelle nest pas Amazon. Je lui demande donc un remboursement de mes articles car je ne veux pas payer lesdits frais et ELLE A OS SOUSTRAIRE les frais sans me le dire. Je nai jamais eu une aussi mauvaise exprience (lire: jamais!) et je fais une plainte la protection du consommateur.
May 3rd, 2023

(Translated by Google) Superb shop for babies and children, large, lit and well presented. Things you can't find elsewhere, it feels good. (Original) Superbe boutique pour bbs et enfants, grand, clair et bien prsent. Choses qu'on ne trouve pas ailleurs, a fait du bien.
Apr 27th, 2023

Mar 15th, 2023

(Translated by Google) Magnificent shop that is always very pleasant to visit! There are many beautiful items for babies and children. I needed their after-sales service twice and each time their service was perfect! In this shop yes the items are expensive but we have quality and excellent service! (Original) Magnifique boutique quil est toujours trs agrable de visiter! On y retrouve beaucoup de beaux articles pour bbs et enfants. Jai eu besoin deux reprises de leur service aprs vente et chaque fois leur service fut parfait ! Dans cette boutique oui les articles sont dispendieux mais on a de la qualit et un excellent service !
Jan 12th, 2023

(Translated by Google) Exceptional and fast customer service. (Original) Service client exceptionnel et rapide.
Jan 8th, 2023