Regional Hospital Saint-Jerome: Emergency Department

(Translated by Google) More than 16 hours of waiting without having been taken care of or diagnosed by a doctor. The triage nurse is extremely arrogant and shows very little respect to patients (yells at patients, leaves patients waiting at the triage counter while she orders her SubWay, etc.). One of the patients in my waiting room lost consciousness and it took 10 minutes for the nursing staff after calling him by his first name several times to finally decide to take action and let him collapse on the ground for lack of competence. nursing staff when transferring the patient to a wheelchair. It is shameful! This tax-paying and utterly inefficient healthcare system is a disgrace. This hospital absolutely needs to start asking the right questions in terms of resource festooning and start moving towards a proactive system. (Original) Plus 16 de heures dattente sans avoir t pris en charge ou diagnostiquer par un mdecin. Linfirmire au triage est extrmement arrogante et montre trs peu de respect envers les patients (crie sur les patients, laisse attendre les patients au comptoir de triage pendant quelle commande son SubWay, etc.). Un des patients dans ma salle dattente a perdu connaissance et il a fallu 10 minutes au personnel soignant aprs lavoir appell par son prnom a plusieurs reprise pour enfin dcider de prendre action et le laisser scrouler a terre par manque de comptence du personnel soignant lors du transfert du pateint vers une chaise roulante. Cest honteux! Ce systme de sant honreux pour les contribuables et absoluement non efficace est une honte. Cet hopital doit absolument commencer a se poser les bonnes questions en terme de festoon des ressources et commencer a se diriger vers un systme proactif.
Nov 15th, 2022

I was waiting during more than 15 hours. Nobody professional, Nobody take care of patients, Nobody description about situations. Just waiting waiting waiting.
Nov 11th, 2022

Made a serious complaint 2 years ago the CEO contacted me and said theyd address and, now exactly 2 years later is still an issue. Reception staff refuse to speak English, reception staff hang up on callers calling in and pressing the extension to get English speaking receptionists. Receptionists will not take any accountability, do not give their name when answering the phone, are extremely rude, condescending, racist and will not transfer you or assist you in any way if you are anglophone. This is EXTREMELY DANGEROUS AND NEGLIGENT! This is also a huge Human Rights issue as EVERYONE in Canada deserves the right to health care!! I will be contacting all avenues necessary for this to be rectified for others as, this is not right and, as the CEO has done nothing, they blatantly dont care like their reception staff. Have surgery upcoming and, had I not been on a FB group to know I need to get a Covid test prior, I wouldve showed up without one as, the person who called me to tell me the date of my surgery never gave me that information except the date of my surgery and said shed call back next week with more information. I had to painfully call back a week later as she never called back and get repeatedly rudely spoken to and hung up on until I got her and asked if I needed the test and how I call or book the test. I also didnt even know my surgery or check-in time only the date she told me prior and she said shed call me back and it was the next week at 3:50pm when I called so, she didnt call me back as she said she would and, gave me attitude when I called her back. She also said she gave me the number to where I call to book the Covid test but, how would I have gotten that number if, she didnt even tell me I needed a Covid test and still didnt even know what time I check-in for surgery?! (LIAR!!) This hospital is EXTREMELY DISORGANIZED with health care workers that, shouldnt be health care workers - key words being care and they blatantly dont and is also likely why its being reported on media that theres HUGE issues with Covid outbreaks because, they give zero information or take the time to ensure patients and, their own safety. Awful, awful 2.5 years of dealing with this place from start to end!
Sep 3rd, 2020

(Translated by Google) More 15 hours of waiting. Is the triage person, she shouts at people it's not normal, I think she will give more performance if she works in a penal establishment, Cuba as a poor country Their health system more advanced than us , take an example of a poor country that is not ashamed, shame is to sit idly by and take corrective action (the funny thing I called customer service told me. There is a only doctor on call, chris (Original) Plus 15heure dattente.est la personne de triage ,elle crie au gens cest pas normal , je pense elle va donn plus de rendement si elle travail dans un tablissement pnitentiaire , Cuba comme pays pauvre Leur systme sytme de sant plus avanc que nous , prendre dun exemple dun pays pauvre pas honteux , la honte cest de reste crois les bras son faire une action correctif ( le drle jai appel le service clientles mont dit .il ya un seul mdecin de garde, chris
Jul 31st, 2020

(Translated by Google) After 2 days of food poisoning, 811 strongly suggests that we go to the emergency room to get hydrated. But what arrogance the girl in the yards. Don't want to be yelled at when you're sick. If we had a choice, we wouldn't have come. And the assessment of 811 and the triage does not have the same sense of urgency as we see. (Original) Aprs 2 jours d' empoisement alimentaire, 811 nous suggre fortement d' aller l' urgence pour se faire hydrater. Mais quelle arrogance la fille aux triages. Pas envie de se faire crier aprs quand on est malade. Si on avait le choix on ne serait pas venu. Et l' valuation de 811 et le triage n' a pas la mme sens d' urgence ce qu' on constate.
Mar 5th, 2019