IFIT Santé et Fitness Inc.

(Translated by Google) After receiving the wrong part it seems that I would not have the refund really very disappointed with the service (Original) Apres avoir reu la mauvaise pice ils semble que j'aurais pas le remboursement vraiment trs du du service
May 11th, 2023

(Translated by Google) Nothing in particular (Original) Rien de spcial
Feb 18th, 2023

I have been trying to chase down a parts order made beginning of February with a service agent was super helpful. I was promised 6-8 weeks, it has been 3 months. I have emailed 4 times and been on hold for over 3 hours spread over 3 attempts to contact this company's customer service and nothing. No response to my emails, no answer to my calls and no way to get any response. Worst customer service experience. Every time you call, even at 8am, they are sorry they are experiencing a higher than normal call volume, sorry but that is the definition of normal. The website is beyond useless and impossible to navigate. When I finally brought up my order, it showed nothing ...no update from the day it was made and Johanne sent me a copy. I would give Johanne 5 stars as she was patient and updated all of my profile information, which was totally wrong in the system. The company and its customer service now get 0 stars. Sadly you cannot post 0 stars, more evidence of the lack of value given to honest feedback.
May 1st, 2023

I am writing this email to thank Nathalie and your company for providing such great product support and customer service. I would give you and Nathalie five stars!We had some troubles with our Nordic Track C-1750 treadmill a few months after we purchased it. Your customersupport people were very good to work with. Various effortswere made to fixthe problem but all to no avail. Then the company approved us to get a replacement treadmill. Nathalie was very on top of things and kept us informed as to every step being taken by your company to honour the warranty. Now we know that Nordic Track'swarranty is not just words; it is backed up by action!Thank you for being a company with integrity and good customerservice. !Richard Low Lethbridge , Alberta Canada
Nov 20th, 2022

I was shipped the wrong parts after specifically informing them via email and to the customer service agent on the phone what parts I needed for my bike brand. Was given a price with no shipping. Then was called back to advise shipping price. Then forgot to add taxes. All in all, $107 for parts that do not belong to my bike brand. Took over a month to finally speak to someone because they called me but one cannot call their customer service department as it's all prerecorded messages and they hang up on you without being able to speak with a live agent. Sent parts back. It cost me $27 because I waited 3 weeks for someone to answer my email or call me. They have a 30 day cut off or no refunds would be issued. I was informed that for any parts returned/received after the 30 day cutoff would not be considered for refund. I had no choice but to pay for a courier to ship them back within the 30 days or I would lose all of my money. They keep 10% of the cost of the parts after they "inspect" them. So, $50 spent on useless parts after I specifically told them the brand of bike I had. Unbelievable! I would NEVER buy anything from them ever again! They do NOT answer their emails nor can you speak to anyone! Horrible service!
Sep 22nd, 2022