Richelieu Hardware - HQ

I had to return two hinges, spring loaded, that broke a closing attenuator in my hands, without being installed. They seems to be very desperate to sell this product for 130$ because the person at the counter starts to ask very weird questions about usage. I told them that the hinges were never installed and I will choose a better quality product. They kept the product, no refund was given saying that they will do test on the item to verify if what i said is the truth, and only after that they issue a store credit. A completely unusual practice, knowing that in my 24 years of construction experience, I never return anything to them. I found this behavior in accordance with other bad reviews I saw online for them. Shame Richelieu!
May 7th, 2023

(Translated by Google) Nice showroom. A large selection and good pre-sales service. (Original) Belle salle de montre. Un grand choix et du bon service avant vente.
Apr 21st, 2023

Ok
Feb 26th, 2023

(Translated by Google) 22$ green tape roulette!!! Flight!!! (Original) 22$ la roulette de tape vert!!! Un vol!!!
Feb 12th, 2023

Worse company to work for. Employees are nice at saint Laurent, but customer service directors and supervisors are bad and incapable to manage. Because of it, customer service team end up overworking and taking calls nonstop. Not a good company to work for if want flexibility. You can never take time off to go to appointments. The salary is way too low for customer service compared to what you do. You start at $17 And after a year you get $0,35 increase if you lucky, which is a joke.
Jan 30th, 2023