Holiday Group Inc

Excellent customer service! They quickly and easily identified the parts I needed and the parts were at my door a few days later!
Apr 4th, 2023

Jai obtenu la rponse dune employe par courriel comme quoi je suis ligible recevoir une nouvelle valise en raison dun bris couvert par la garantie (jusque-l l tout allait bien), mais avant denvoyer le produit par la poste on me demande de photographier le numro de la valise que je ne trouve pas (vido envoye pour prouver quil y aucun tiquette avec numro lintrieur). Pas de rponse/suivi depuis, malgr plusieurs relances. Je suis toujours en attente de la confirmation que je recevrai le produit par la poste (aprs plusieurs semaines). En esprant que le dossier se rgle rapidement. Due du service :/ (Translated by Google) I got an answer from an employee by email that I am eligible to receive a new suitcase due to a breakage covered by the guarantee (so far everything was fine), but before sending the product by the post office I am asked to photograph the number of the suitcase which I cannot find (video sent to prove that there is no label with number inside). No response/follow-up since, despite several reminders. I am still waiting for confirmation that I will receive the product by mail (after several weeks). Hoping that the case will be settled quickly. Disappointed with the service :/
Mar 31st, 2023

I wasnt lucky to get Mohammed by the looks of the reviews. I got some young person that just ignores emails. I was promised a wheel replacement 7 weeks ago. They even issued me with PO. After 5 followups and no wheels, I still get crickets. Useless.
Mar 7th, 2023

Nov 5th, 2022

Replaced my broken suitcase. Thank you
Oct 29th, 2022