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(Translated by Google) Great service by Paul (Original) Excellent service par Paul
Apr 23rd, 2023

Apr 20th, 2023

Mar 28th, 2023

(Translated by Google) Not strong on customer service. I called to find out if they have the equipment in stock before coming to the store. But they refuse to inform me by phone because I don't know the exact dimensions of what I'm looking for. I am told that I have to come on site... I call precisely so as not to have to travel unnecessarily because I do not live next door. They are surely overwhelmed and don't have the time, I understand that. They might be able to offer me to call back later when it's less busy, but no, I'm suddenly put on hold in the middle of the conversation... and we resume in a dry tone. What I did not appreciate mainly is the tone of the person, I have the impression that I "disturb" and that we don't have time.... I have no desire to go there after this interaction. (Original) Pas fort sur le service a la clientle. J'ai appel pour savoir si ils ont l'quipement en inventaire avant de venir en magasin. Mais ils refusent de m'informer par tlphone car je ne connais pas les dimensions exactes de ce que je cherche. On me dit que je dois venir sur place... J appel justement pour ne pas avoir a me dplacer inutilement car je n'habites pas cot. Ils sont srement dbord est n'ont pas le temps, je comprends a. Ils pourrais peut-tre me proposer de rappeler plus tard quand a serais moins achaland, mais non, on me met soudainement en attente au milieux de la conversation.... et on reprends sur un ton sec. Ce que je n'ai pas apprci principalement c'est le ton de la personne, j'ai l'impression que je "drange" et qu'on a pas le temps.... J'ai pas du tout envie de me me rendre sur place aprs cet interaction.
Feb 15th, 2023

Huge thanks to Paul and the entire team for their advice and patience helping me profile my skates. My go-to spot for sharpening in the east end from now on.
Jan 15th, 2023