Poêles et Foyers Saint-Sauveur

May 7th, 2023

Apr 10th, 2023

(Translated by Google) Expensive. (Original) Cher.
Mar 16th, 2023

We had an amazin experience with Claude and his staff. Would 100% recommend & do business with again. We purchased and they installed an insert into our old fireplace and the whole experience was a masterclass in customer service. Merci!
Oct 23rd, 2022

(Translated by Google) Order in August and start of work in September 2021. The work is still not finished in December despite 6 visits. Poor work planning and a disorganized company. The installed panes have been holding with adhesive tape for 2 months. Despite several conversations with the owner of the business, no one ever comes to finish the job. Lots of improvisation. Still not received my certificate of conformity despite several requests. Avoid this company, they don't listen to their customers. Update April 2023: 1 year and a half later, I realize that the work is not compliant (clearance not respected, fire risks), despite the issuance of the certificate of compliance by the company after the works. The company is carrying out corrective work to finally realize that these are still not compliant. Then the company starts all over again and has to replace part of the kitchen that they damaged during the first fix. The owner of the company had to contract another company to do the work, because he has no knowledge of the standards and regulations in force nor any of his employees have this knowledge. Once the fixes are made, the business owner refuses to issue a new compliance certificate. In total, 18 visits over a year and a half were necessary and I now have to have an external firm inspect it to ensure that the work is compliant. In the end, what seemed to be important to the owner throughout the process was that I take down my negative Google review rather than give me professional service. Update May 2023: The company finally issued a certificate of compliance, but only after receiving a formal notice from us to do so. However, on its own, the certificate of conformity means nothing if the person who issues it does not know the standards in force, as is the case in my adventure. After verification, Poles et Foyers Saint-Sauveur is not a member of the APC (association of auxiliary heating professionals), I invite readers to visit the website of this association to find a certified and qualified installer to proceed with the installation of a wood-burning stove. (Original) Commande en aot et dbut des travaux en septembre 2021. Le travail n'est toujours pas fini en dcembre malgr 6 visites. Mauvaise planification du travail et entreprise dsorganise. Les vitres installes tiennent avec du ruban adhsif depuis 2 mois. Malgr plusieurs conversations avec le propritaire de l'entreprise, on ne vient jamais finir le travail. Beaucoup d'improvisation. Toujours pas reu mon certificat de conformit malgr plusieurs demandes. vitez cette entreprise, elle n'est pas l'coute de sa clientle. Mise jour avril 2023: 1 an et demi plus tard, je ralise que les travaux ne sont pas conformes (dgagement pas respects, risques d'incendie), et ce, malgr l'mission du certificat de conformit par l'entreprise aprs les travaux. L'entreprise procde des travaux correctifs pour finalement raliser que ceux ci ne sont toujours pas conformes. Ensuite, l'entreprise reprend tout du dbut et doit remplacer une partie de la cuisine qu'il ont endommag lors de la premire correction. Le propritaire de l'entreprise a d contracter une autre entreprise pour faire les travaux, car il n'a aucune connaissance des normes et de la rglementation en vigueur ni aucun de ses employs ne possde ces connaissances. Une fois les correctifs apports, le propritaire de l'entreprise refuse d'mettre un nouveau certificat de conformit. Au total, 18 visites sur 1 an et demi ont t ncessaires et je dois maintenant faire inspecter par une firme externe pour m'assurer de la conformit du travail. Finalement, ce qui semblait s'avrer important pour le propritaire tout au long du processus tait que je retire mon commentaire ngatif sur Google plutt que de m'offrir un service professionnel. Mise jour mai 2023: L'entreprise a finalement mis un certificat de conformit, mais seulement aprs avoir reu une mise en demeure de notre part pour le faire. Cependant, lui seul, le certificat de conformit ne veux rien dire si celui qui l'met ne connat pas les normes en vigueur comme c'est le cas dans mon aventure. Aprs vrifications, Poles et Foyers Saint-Sauveur n'est pas un membre de l'APC (association des professionnels du chauffage d'appoint), j'invite les lecteurs visiter le site des cette association pour trouver un installateur certifi et qualifi pour procder l'installation d'un pole bois.
May 1st, 2023