Pâtisserie Atelier culinaire conseil-Sainte-Adèle.

(Translated by Google) Tasty cheesecake! (Original) Gteau fromage savoureux !
Apr 10th, 2022

(Translated by Google) We had ordered a cake for a birthday, but the lady misunderstood... The birthday girl has a fatal allergy to almonds and we unwrapped an almond cake. To err is human... but what I deplore is the lack of a solution to the error made. No discounts or refunds. When we contacted the people concerned, we were told a big: Sorry. That's it! Fortunately, we noticed it before serving a piece to the party, but the evening could have ended tragically. And imagine if it had been a child! What a desappointment. Besides this lack of customer service, the cake was fine. The icing was frankly well done and in more than generous quantities. However, the cake was a bit dry. I would have preferred softer. Improvement Tip: Be sure to note allergies and confirm with the client what you have understood. If you are unable to fulfill the order, please inform the customer. Thanks! This is a comment... not a settling of scores... We have communicated with you. It is our experience that we share. By the way, the cake was very good for those who ate it. You have to accept that sometimes mistakes can be serious and customers are sometimes dissatisfied. It does not detract from the quality of your cakes ;) (Original) Nous avions command un gteau pour un anniversaire, mais la dame a trs mal compris... La fte a une allergie mortelle aux amandes et nous avons dball un gteau aux amandes. L'erreur est humaine... mais ce que je dplore, c'est le manque de solution face l'erreur commise. Aucun rabais ou remboursement. Lorsque nous avons communiquer avec les personnes concernes, on nous a rpondu un gros : Dsole. That's it! Heureusement, nous nous en sommes aperus avant de servir un morceau la fte, mais la soire aurait pu se terminer tragiquement. Et imaginez si a avait t un enfant! Quelle dception. Outre ce manque de service la clientle, le gteau tait bien. Le glaage tait franchement bien russi et en quantit plus que gnreuse. Cependant, le gteau tait un peu sec. J'aurais prfr plus moelleux. Conseil d'amlioration: s'assurer de bien noter les allergies et de confirmer avec le client ce que vous avez compris. Si vous tes dans l'incapacit d'assurer la commande, svp informer le client. Merci! C'est un commentaire... pas un rglement de compte... Nous avons communiqu avec vous. C'est notre exprience que nous partageons. En passant, le gteau tait trs bon pour ceux qui en ont mang. Il faut accepter que parfois, les erreurs peuvent tre graves et que les clients sont parfois insatisfaits. a n'enlve en rien la qualit de vos gteaux ;)
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