GROUPE-ACCES communications (Bureau local)

Feb 9th, 2023

(Translated by Google) Very expensive internet service. Unstable connection, but we appreciate that this service has been accessible to us. It's the only one... (Original) Service trs coteux d'Internet. Connexion instable, mais nous apprcions que ce service ait t accessible chez nous. C'est le seul...
Mar 26th, 2022

(Translated by Google) 1/2 star Quality of their network very weak and very poor quality, the network was always cut, I do not recommend their service. This is the worst customer service ever received. They came to collect the antenna which I had paid for and not rented in my case - no refund? More than $900 in fees in 3 months for no service no refund (Original) 1/2 star Qualit de leur rseau trs faible et de trs mauvaise qualit, le rseau tait toujours coup, je ne recommande pas leur service. C'est le pire service la clientle jamais reu. Ils sont venus rcuprer l antenne que j avais pay et non lou dans mon cas - aucun remboursement? Plus de 900$ de frais en 3 mois pour aucun service aucun remboursement
Mar 14th, 2022

Feb 7th, 2022

Technical staff has to wait on a supervisor (the only person who knows how to program a piece of equipment) to fix a problem with outages that happen every hour. A supervisor who is not answering their phone... For the price being charged, that must be paid 3 months in advance... I would expect a reliable service. The only other option I have is Bell at 3mps... and I'm actually considering going to them!! Starlink isn't around yet, Fibre Argenteuil isn't available yet, no other provider comes here - I'm a captive consumer. They will not provide compensation for outages unless you document everything and call/email weekly.
Jun 26th, 2021