Centre Visuel Ste-Anne Des Plaines

(Translated by Google) Excellent service and warm welcome. I love my choice of glasses and Julien is very patient and friendly. I recommend this place (Original) Excellent service et accueil chaleureux. Jadore mon choix de lunettes et Julien est trs patient et sympathique. Je recommande cet endroit
May 11th, 2023

(Translated by Google) Don't go change your glasses at home. I wanted to keep my frame because it was in PERFECT condition they told me and she broke my frame on purpose; the employee who put on the new glasses and did not unscrew the screw on the side, she took it out under pressure so she broke the screw. They don't want to reimburse us for the mount or give us a new one at their expense. The employee never apologized either and she says it's a risk except that she wasn't using the right method so it's completely her fault. We took the prescription and we're going to get my glasses elsewhere, really unprofessional! (Original) Nallez pas changer vos verres de lunettes chez eux. Je voulais garder ma monture car elle tais en PARFAIT tat quils mont dis et elle a fait exprs de casser ma monture; lemploy qui a mis les nouveaux verres et na pas dviss la vis sur le ct, elle la sortis sous pressions donc elle a briser la vis. Ils ne veulent pas nous rembourser la monture ni nous en donner une nouvelle a leurs frais. Lemploy ne ses jamais excus non plus et elle dis que cest des risques sauf quelle nutilisait pas la bonne mthode donc cest compltement de sa faute. On a pris la prescription et on va aller faire mes lunettes ailleurs, vraiment pas professionnel!
Mar 23rd, 2023

(Translated by Google) Very good service (Original) Trs bon service
Mar 20th, 2023

(Translated by Google) THE BEST SERVICE IN THE WORLD!! ESPECIALLY AMANDINE FRANCOEUR (Original) LE MEILLEUR SERVICE AU MONDE!! SURTOUT AMANDINE FRANCOEUR
Mar 14th, 2023

(Translated by Google) Worst customer service ever! My spouse showed up in panic at the branch because our youngest had broken his 2 pairs of glasses in the same weekend!!!! As soon as they arrived, the employee at the counter began to confront and criticize them: - HAVE YOU MADE AN APPOINTMENT?!? -YOU MUST COME BACK WITH AN APPOINTMENT!!! His attitude was very arrogant, disrespectful and had no reason to be towards a clientele! In addition, there were 3 employees talking quietly together!!! She even started judging the way my son handled his glasses: - IT'S NOT HOW YOU WEAR GLASSES! -THIS IS WHY YOU BREAK YOUR GLASSES!!! As if criticizing the customer was a good idea!!!!! Given the arrogance and attitude of the employee at the counter, my spouse literally let it be known that we would no longer be customers at their place. His answer: - BEN GO ELSEWHERE!!! Being a customer at this place for 6 people for 10 years, I expect to be served with respect, something that has not happened!! It was the 2nd time that we had had a bad experience with this same person and this time, it's one too many!!! Before making this comment, I noticed another review above very similar to mine which complained about the employee at the counter; so it seems that no improvement has been made since!! Note that the service of all the other employees has always been impeccable, and the optometrists are very qualified, but your employee Stephanie (I'm not sure of her first name) is destroying your reputation! Damage!!! (Original) Pire service la clientle jamais vue! Ma conjointe sest prsente en panique en succursale car notre plus jeune avait bris ses 2 paires de lunettes dans le mme week-end!!!! Aussitt arrive, lemploye au comptoir sest mise les confronter et les critiquer : - AVEZ-VOUS PRIS RENDEZ-VOUS?!? -VOUS DEVEZ REVENIR AVEC UN RENDEZ-VOUS!!! Son attitude tait trs arrogante, irrespectueuse et navait aucune raison dtre envers une clientle! De plus, il y avait 3 employs qui discutaient tranquillement ensemble!!! Elle sest mme mise juger la faon que mon fils manipulait ses lunettes: -CEST PAS COMME A QUON MET DES LUNETTES ! -CEST POUR A QUE TU BRISES TES LUNETTES!!! Comme si critiquer le client tait une bonne ide!!!!! Vu larrogance et lattitude de lemploy au comptoir, ma conjointe a littralement fait savoir que nous ne serions plus client chez eux . Sa rponse: - BEN ALLEZ VOUS-EN AILLEURS!!! tant client cet endroit pour 6 personnes depuis 10 ans, je mattends tre servis dans le respect, chose qui nest pas arriv!! Ctait la 2e fois que nous avions eu une mauvaise exprience avec cette mme personne et cette fois, cest celle de trop!!! Avant de faire ce commentaire, jai remarqu un autre avis plus haut trs semblable au miens qui se plaignait de lemploye au comptoir; il semblerait donc quaucune amlioration ait t fait depuis!! A noter que le service de tous les autres employs a toujours t impeccable, et les optomtristes sont trs qualifies, mais votre employe Stphanie (je ne suis pas certain de son prnom) dtruit votre rputation! Dommage!!!
Mar 7th, 2023