BMO Bank of Montreal

Horrible service, incompetent representatives and zero-regard for customer concerns. These are just topline impressions I had of my 15 min visit (wait time included) at this branch. Worst yet, one of the representatives (a woman whose name i did not get, but seemed to have more of a senior role) clearly has ZERO skills when it comes to customer facing communication. Note to BMO, you're in the service business and if you're not hitting on all marks at the very minimum in this regard, you should question your approach to customers. Thank god I do my main banking with RBC and with good reason too!
Apr 6th, 2023

Mar 19th, 2023

Checked online for the open hours, saw it's supposed to be open until 8pm march 23rd and then i get there 5h20pm and it's closed. I've been a client for almost 40 years. Now im gonna close my account since I can't trust when they are open.
Mar 11th, 2023

I have been a client of BMO for ages but the Sainte Rose Branch well hard to find words, incompetent, greedy, poorly organised is the best I can find to be polite. Better try Rosemere or Chomodey or better yet stay away from bmo, that is exactly what I am doing by transferring all my funds!!!!
Mar 10th, 2023

There are no zero stars but zero is more then enough . I had my mortgage renewal dead line coming fast , they called me for an appointment 4 days before the renewal to go sign and no appointment with a notary taken yet . Bravo they called me after to tell me sorry the notary does not have any appointments available. I have spent 2 month on the phone back and forth with their mortgage agent in the west and every time he told , I sent the the documents, the branch will call you . Sure yes they called me 4 days before to say we are sorry , no notary. Now I am stuck with previous bank or penalty. Big communications issue between each other . Mortgage is not a game guys , lots of money and interest , I am really disappointed with BMO . 13 years client of yours and this is how you reward me!
Mar 15th, 2023