Medicus Oxybec, Member of Medicus Group

(Translated by Google) Unfortunately the customer service after purchase was very disappointing. I wouldn't go back and wouldn't recommend it either. (Original) Malheureusement le service la clientle aprs achat tait trs dcevant. Je ny retournerai pas et ne le recommande pas non plus.
May 12th, 2023

(Translated by Google) My mom received very poor customer service, no follow up or call back after leaving 3 messages in a week. She has difficulties with her equipment and no one seems to be able to help her, she has to refer to websites for help since Oxybec's help is not effective. I find the situation very deplorable. I don't ever take the time to leave comments, despite the services received in some places, but after my mother's stroke and the mask is important to her, I find it relevant to comment. (Original) Ma mre a reu un trs mauvais service a la clientle, aucun suivi ou retour dappel aprs avoir laiss 3 messages en une semaine. Elle a des difficults avec son quipement et personne ne semble pas pouvoir laider, elle doit se rfrer a des sites internet pour avoir de laide puisque laide de Oxybec nest pas efficace. Je trouve la situation trs dplorable. Je ne prend pas jamais le temps de laisser des commentaires, malgr les services reu certains endroits, mais aprs lAVC de ma mre et que le masque est important pour elle, je trouve pertinent de faire la remarque.
Nov 22nd, 2022

(Translated by Google) lousy after-sales service. They sold me a machine for 1500 and no service afterwards really I do not recommend this place (Original) service pourri aprs vente. Ils m'ont vendu une machine a 1500 et aucun service par la suite vraiment je recommande pas cet endroit
Nov 2nd, 2022

(Translated by Google) Very unreliable customer and professional service. I communicated with 3 employees and on 3 occasions I received incorrect information. I also had to wait 3 months on a waiting list for a product they never sold... (Original) Service a la clientle et professionnel trs peu fiable. J'ai communiqu avec 3 employs et a 3 reprises, j'ai reu des informations erronn. J'ai aussi du attendre 3 mois sur une liste d'attente pour un produit qu'il n'ont jamais vendu...
Aug 1st, 2022

(Translated by Google) Really not a good customer service experience. Gives no follow up. And moreover, the young girl A.C, seems to know everything and does not accept our info, so that Mdicus oxybec, this makes pay by the blue cross of the veterans. my mask is torn and it's been two years since I've had a spare for accessories. I would like a supervisor to call me. thank you (Original) Vraiment pas une bonne exprience de service la clientle. Ne donne aucun suivi. Et de plus, la jeune fille A.C, semble tout connaitre et n'accepte pas notre info , pour que Mdicus oxybec , ce fasse payer par la croix bleu des anciens combattants. mon masque est dchirer et a fait deux ans que j'ai pas eu de rechange pour les accessoires. J'aimerais bien, qu'un superviseur me tlphone. merci
Sep 19th, 2022