Le groupe SERCE Inc.

(Translated by Google) I hired this company for a large residential cleaning: kitchen cabinets, walls, ceilings, windows, etc. Very friendly and efficient staff. They were very professional and thorough. I highly recommend them and will definitely use their service again. (Original) J'ai engag cette entreprise pour un grand mnage rsidentiel : armoires de cuisine, murs, plafonds, fentres, etc. Personnel trs sympathique et efficace. Ils ont t trs professionnels et minutieux. Je les recommande fortement et je vais certainement redemander leur service. Services: Deep clean, Interior & exterior window cleaning
May 21st, 2023

(Translated by Google) Great service. Respectful, friendly and efficient staff! (Original) Excellent service. Personnel respectueux, sympathique et efficace! Service: Upholstery cleaning
Dec 6th, 2022

Service: HVAC duct & vent cleaning Positive: Professionalism, Quality
Oct 21st, 2022

Oct 11th, 2022

(Translated by Google) If the overall rating seems acceptable, employees are asked to enter a positive rating. Abusive cancellation billing and quality of service below industry standards. Mrs. St-Onge will tell you that her contract is valid even if the cancellation clause is abusive. She will threaten you, disrespect you and most importantly, will try by all means to make you pay a hefty bill when you want to end an unprofessional service. The employee assigned to my home had presumably not been trained in how to provide excellent service as their website mentions. The 2 times when I was not at home and she came to clean up, there was a lot of omissions .... multicolored stainless steel, stains on the floor supposedly washed, do not remove the carpets to clean in below, omits to wash the bowl, the sink and the shower walls, interior microwave not done, etc... I notified the supervisor by e-mail, who only replied that the message had been delivered to the attendant. Without offering compensation and/or rebates for poor performance on their part of the contract. Then I had to cancel a cleaning for health reasons. Positive covid. They sent me an invoice with an amount higher than the usual service. It was the taste that broke the camel's back. I phoned to ask them what was going on? Mrs. St-Onge told me "ha, that's a mistake" without even apologizing. She sends me a 2nd bill where there is still a problem. On the 3rd, it was good but I was charged 50% of my usual bill. I found it abusive when you think that I didn't want the attendant to risk being contaminated by coming to my house. Finally, we had a telephone conversation where the tone of Madame rose and she lacked politeness by saying among other things "that even if I were dead, she would send the bill to my beneficiaries". At that time, I terminated my contract for substandard services, rude customer service and abusive billing (among other things). She therefore sends me an invoice for the canceled service, and 2 additional full services since the cancellation clause of their contract is 30 days notice. I had my cleaning done every 2 weeks so a month is equivalent to two services for ordinary mortals, right? Well no! Not for Ms. St-Onge. She allows herself, in addition to knowing that I had two badly done cleanings that I paid full price, to take care of the cleaning of the 29th day. $120/2 hours. So, to cancel a contract with this company, it costs me $300 plus taxes. Which becomes an abusive clause. Here is an excerpt from the consumer protection law on this subject. Go read Article 8 of LPC. Don't be fooled by contracts that have exaggerated clauses, you have rights as a consumer and companies have obligations towards you. By not doing the housework according to the rules of the art in the field, she is failing in her part of the contract. She even replied this: "As I mentioned to you, our services are sold by the hour and it is the time spent with you that has charged you. In any case, you paid this invoice yesterday. There will never be any compensation if everything is not done at your place because our services are sold by the hour (i.e. a block of 2 hours and less or at the hour minimum 3 hours charged per service) and it is the time spent at your place that is billed not a results." It's wrong! We hire a cleaning company to carry out CLEANING. Period. (Original) Si la note globale semble acceptable, c'est qu'on demande aux employs d'inscrire une note positive. Facturation d'annulation abusive et qualit du service sous les standards de l'industrie. Madame St-Onge vous dira que son contrat est valide mme si la clause d'annulation est abusive. Elle vous menacera, vous manquera de respect et surtout, essaiera par tout les moyens de vous faire payer une facture sale lorsque vous voudrez mettre fin un service non professionnel. L'employe attitre mon domicile n'avait vraisemblablement pas reu de formation sur la faon de fournir un service d'excellence comme leur site Web le mentionne. Les 2 fois o je n'tais pas chez moi et qu'elle est pass faire le mnage, il y a eu beaucoup de manquement.... stainless bariol, tches sur le plancher supposement lav, ne retire pas les tapis pour nettoyer en dessous, omet de laver la cuvette, l'vier et les murs de douche, micro-onde intrieur non effectu, ect... J'ai averti par courriel le superviseur qui n'a que rpondu que le message avait t remis la prpose. Sans offrir rparation et/ou rabais pour mal excution de leur part du contrat. Ensuite, j'ai d annul un mnage par soucis de sant. Positive covid. Ils m'ont envoy une facture avec un montant suprieur au service habituel. Ce ft la gote qui a fait dbord le vase. J'ai tlphon pour leur demand ce qui se passait? Mme St-Onge m'a dit " ha c'est une erreur" sans mme s'excuser. Elle m'envoie une 2e facture o apparat encore un problme. la 3e, c'tait bon mais on me chargeait 50% de ma facture habituelle. J'ai trouv a abusif quand on pense que je ne voulais pas que la prpose risque d'tre contamine en venant chez moi. Finalement, on a eu une conversation tlphonique o le ton de madame a mont et qu'elle a manqu de politesse en disant entre autre " que mme si j'tais morte, elle enverrait la facture mes bnficiaires". ce moment l, j'ai mis un terme mon contrat pour services sous le standard, service clientle impolie et facturation abusives (entre autres). Elle m'envoi donc une facture pour le service annul, et 2 services complets supplmentaires tant donn que la clause d'annulation de leur contrat est de 30 jours d'avis. Je faisais faire mon mnage aux 2 semaines donc un mois quivaut deux services pour le commun des mortels non? Et bien non! Pas pour Mme St-Onge. Elle se permet, en plus de savoir que j'ai eu deux mnages mal faits que j'ai pays plein prix, de me charger le mnage de la 29e journe. 120$/2heures. Donc, pour annuler un contrat avec cette compagnie, il m'en cote 300$ plus taxes. Ce qui devient une clause abusive. Voici donc un extrait de la loi de la protection du consommateur ce sujet. Allez lire l'Article 8 de LPC. Ne vous laissez pas berner par des contrats qui ont des clauses exagres, Vous avez des droits comme consommateur et les entreprises ont des obligations envers vous. En ne faisant pas le mnage selon les rgles de l'art dans le domaine, elle manque sa part du contrat. Elle a mme rpondu ceci : "Comme je vous lai mentionn nos services sont vendu lheure et cest le temps pass chez vous qui vous ai charg. De toute faon vous avez pay cette facture hier. Jamais il ny aura de compensation si tout nest pas fait chez vous car nos services sont vendus lheure (soit un bloc de 2h et moins ou lheure minimum 3h charg par service) et cest le temps pass chez vous qui est factur non pas un rsultat." C'est faux! On engage une compagnie de menage pour faire effectuer du MNAGE. Point final.
Dec 23rd, 2022