Global Excel Management Inc

(Translated by Google) Nothing is progressing... Complaint open for weeks. And 0 communications of course. As often, you have to fight otherwise nothing will happen. It's up to us to call them every week. (Original) Rien n'avance... Reclamation ouvert depuis des semaines. Et 0 communications bien-sr. Comme souvent il faut se battre sinon il ne passe rien. C'est a nous de les appeller chaque semaines.
May 22nd, 2023

OMG! 3 months (so far) of fighting with them (they're Manulife's 3rd party processor) to honour their trip cancellation policy. Simple, straightforward claim. Dozens of phone calls, emails, & they still can't get it right. Frankly, it's apparent to me that it's an intentional effort to avoid paying. DON'T EVER USE MANULIFE for anything.
Apr 29th, 2023

Same as everyone else. I'm at 1h and 5 minutes and still waiting on the phone. This is the 6th time calling. Each time I've had to hang up because of the wait. I've submitted all my documents, yet they continue to say it's incomplete. This coverage is through TD Visa. Not sure who to blame more, TD or Global Excel. I'll try complaining through TD Visa and see how that goes. Everyone should file a complaint under the BBB. I just did.
Apr 12th, 2023

Worst travel insurance!!!!!! Its been a year and my claim is still pending. Please do not purchase anything from this company! Im waiting for $583 claim for more than a year already, If they cant pay a very small amount, how much more for those claiming thousands? This company doesnt deserve even 1 star
Apr 10th, 2023

(Translated by Google) What more can I say than what has been said in 99% of the comments. No one should get a bonus on their customer service performance, that's for sure. (Original) Que dire de plus que ce qui a t dit dans 99% des commentaires. Personne ne doit recevoir de bonus sur les performances de leurs services la clientle, c'est certain
Apr 3rd, 2023