Momo Sports

Went to look for bike accessories with my adult children for an upcoming multi day trip to the 1000 Islands . Surprisingly choice was very narrow and in our opinions a bit to rich ... For Us. I was scouting out e-bikes and had sticker shock. Not sure where all the consumers with 3k to 8k come from, that can justify those amounts. Guess will have to wait a bit for the competition to create some more sane deals.
May 23rd, 2023

(Translated by Google) A must (Original) Un must
May 14th, 2023

(Translated by Google) Very little service and having to wait 20 minutes to checkout with only 1 item. We contemplated abandoning our item several times during our wait. (Original) Trs peu de service et tre obliger d'attendre pendant 20 min pour pass a la caisse avec 1 seul article. Nous avons contempler abandonner notre article a plusieurs reprises durant notre attente.
May 12th, 2023

Apr 12th, 2023

(Translated by Google) Edit from my old review: "dedicated customer service" Loss of three stars for order management. Although it comes from the supplier and the delays are partially due to the Covid, I regret this service. (With all due respect to Momo staff). I placed an order that I was certified to be available despite my disbelief and the fact that I asked the person to confirm it to me. Call two weeks later, not available. At this time small but non-refundable deposit so no problem I place a second order for another model, they make me add $130 deposit. Time passes and exceeds the estimated arrival time by 4 weeks and more. When I contact the store a few times (4 in a month and a half) I am told that it is on the way and that the company has deadlines. Another time (the 4th, on the spot) I was dismissed quite curtly despite my very polite and respectful request, telling me that there was a strike at the Port of Montreal. For lack of having the product passed a less than reasonable time, I ask for a refund and I am refused it (I had also been refused before that to equalize the lower price of a competitor while Momo has a better price policy). I am also told that they will "remind me on Wednesday" which is absolutely not done. I finally learn that the order hadn't arrived (a little strange that I was told it was on its way) and that it was also unavailable!! After another 3 months of waiting!! I was able to get a refund and once again the manager was courteous and it is very much appreciated. But the management of all this is clearly to be reviewed. I weigh my words. After comparison many stuck more expensive than elsewhere. Some items at lower prices however. I leave a star for that... (Original) Edit de mon ancien review: "service la clientle ddi" Perte de trois toiles pour la gestion des commandes. Bien que cela vient du fournisseur et que les dlais sont partiellement ds la Covid, je dplore ce service. (En tout respect au personnel de Momo). J'ai pass une commande qu'on ma certifi tre disponible malgr mon incrdulit et le fait que j'ai demand la personne de bien me le confirmer. Appel deux semaines plus tard, non disponible. ce moment dpt lger mais non remboursable alors pas de problme je passe une deuxime commande pour un autre modle, on me fait rajouter 130$ de dpt. Le temps passe et dpasse de 4 semaines et + le dlai d'arrive estim. Quand je contacte quelques fois (4 en un mois et demi) le magasin on me rpond que c'est en chemin et que la compagnie a des dlais. Une autre fois (la 4e, sur place) on me revire assez schement malgr ma demande trs polie et respectueuse en me disant qu'il y a une grve au port de Montral. Faute d'avoir le produit pass un dlai moins que raisonnable je demande remboursement et on me le refuse (on m'avait aussi refus avant cela d'galiser le prix plus bas d'un comptiteur alors que Momo a une politique meilleur prix). On me dit aussi qu'on va "me rappeler mercredi" ce qui n'est absolument pas fait. J'apprends finalement que la commande ne s'tait pas rendue (un peu trange qu'on m'ait dit que c'tait en chemin) et qu'elle tait aussi indisponible !!Aprs 3 mois supplmentaires d'attente!! J'ai pu avoir remboursement et encore une fois le grant a t courtois et c'est trs apprci. Mais la gestion de tout a est nettement revoir. Je pse mes mots. Aprs comparaison beaucoup de stuck plus cher qu'ailleurs. Certains items plus bas prix toutefois. Je laisse une toile pour a...
May 19th, 2023