TD Canada Trust Branch and ATM

Nov 27th, 2022

(Translated by Google) Very bad service, poorly maintained and/or obsolete devices the ATM wentbble up the $875 from my 10-year-old son who had just opened his account! very curious to put all his hard-earned savings in the machine, he insisted on depositing in the counter The clerk did not immediately show the will to solve the problem, she also told us that it happened regularly with several customers! That there was nothing to do that it was a machine, leaving us a phone number for us to manage. After 2 hours of waiting on the phone with no answer in the parking lot trying to explain to my 10-year-old son that his money was going to be returned eventually.I went back to see a new clerk, who was unable to help me. help more, she at least made the steps for the request which would be answered 10 working days later, and explained to me that we had to wait for the person who counts the counters to pass, probably by Monday according to her . We are now the following week on Wednesday and still no news. It is scandalous to do this to a child and not to solve a recurring problem with ATMs. the 2 clerks have confirmed it has been going on for some time without repair. We expect a lot more from a financial institution as big as TD. A bank should always maintain an image of trust towards their customers and reliability in handling our money. I no longer trust this institution to manage my capital, nor that of my family. (Original) Trs mauvais service, appareils mal entretenue ou/et dsuet le guichet automatique as gobber les 875$ De mon fils de 10 ans qui venais douvrir sont compte! trs curieux de mettre toute cest conomie durement gagner dans la machine, il a insist pour dposer dans le guichet La commis na pas tout de suite dmontr la volont de Rgler la problmatique elle nous as aussi mentionn que a arrivais rgulirement as plusieurs clients! Quil ny avais rien a faire que ctait une machine, en nous laissant un numro de tlphone pour nous de dbrouiller. Apres 2 h dattente au tlphone sans rponse dans le parking a essayer dexpliquer a mon fils de 10 ans que sont argent allais tre retourn ventuellement.je suis retourn voir une nouvelle commis, qui as na pas pu maider davantage, elle as au moin fait les Dmarches pour la demande qui serais rpondu 10 Jours plus tard ouvrable, et ma expliqu quil fallait attendre que la personne qui compte les guichet passe, probablement dici lundis selon elle. Nous somme maintenant la semaine suivante le mercredi et tjrs aucune nouvelle. Cest Scandaleux de faire sa a un enfants et de Ne pas rgler une problmatique rcurrente sur des guichets automatiques. les 2 commis lont confirm a fait un certain temps que a dure sans rparation. ont sattend as bcp mieux dune institution financire aussi grosse que TD. Une banques devrais toujours maintenir une image de confiance envers leurs clients et de fiabilit il gre notre argent. Je nai plus confiance en cette institution pour grer mon capital, ni celui de ma famille.
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