Nirvana Heat Pump

(Translated by Google) Great service! I recommend without hesitation! (Original) Super service! Je recommande sans hsitation!
May 13th, 2023

(Translated by Google) Don't waste your money for pool heater wifi module. I have a strong internet and the signal was good on my cell but the module was unable to connect to my internet. I was told to buy a booster (which I did) and eventually managed to connect the internet with several attempts. Once successful, their application does not work. Check out the reviews on google play or apps store about the Nirvana app. A real waste of money. I can't believe it's this bad in 2023. (Original) Ne gaspiller pas votre argent pour le module wifi du chauffe piscine. J ai un internet puissant et le signal etait bon sur mon cell mais le module tait incapable de se connecter mon internet. Je me suis fait dire d'acheter un booster (ce que j ai fait) et j ai fini par russir connecter l'internet avec plusieurs tentatives. Une fois reussi, leur application ne fonctionne pas. Allez voir les avis sur google play ou apps store concernant l'application Nirvana. Une vrai perte d argent. Je ne peut pas croire que c est aussi mauvais en 2023.
May 4th, 2023

(Translated by Google) When the time came to connect the heat pump electrically, no information in the documentation. Had to call tech support to learn that the schematic was behind the wiring panel. Looking at the electrical diagram, it is difficult to be sure of making the right connection and we are told that it takes a master electrician to do so. No wonder given the quality of the diagram. Non-existent technical staff in technical support???? I was told that the technicians had not started their season??? I was told at technical support that they manufacture heat pumps but no one can give us technical information for the electrical connection because they have no staff at their Trois Rivires factory. Pretty amazing isn't it. Luckily, I finally met an electrician at Club Piscine who confirmed the connections and also confirmed that he himself found the documentation mediocre and that it was easy to make a mistake and damage the device. . We are encouraged to buy Quebec products but for that, we should at least have a good after-sales service and I don't see that at Nirvna. (Original) Lorsque venu le temps de brancher la thermopompe lectriquement, aucune information dans la documentation. Il a fallu appeler le soutien technique pour apprendre que le schma se trouvait derrire le panneau de branchement. En regardant le schma lectrique, on peut difficilement tre certain de faire le bon branchement et on nous dit quil faut un matre lectricien pour se faire. Pas tonnant compte rendu la qualit du schma. Personnel technique inexistant au soutien technique???? On ma dit que les techniciens navaient pas dbut leur saison??? On ma dit , au soutien technique quils fabriquent les thermo pompes mais personne ne peut nous donner des informations technique pour le branchement lectrique car il nont pas de personnel leur usine de Trois Rivires. Assez tonnant nest ce pas. par chance, jai finalement crois un lectricien chez Club piscine qui ma confirm les branchements et ma aussi confirm que lui mme trouvait la documentation mdiocre et quil tait facile de faire une erreur et dendommager lappareil. On nous incite acheter des produits qubcois mais pour cel, il faudrait au moins avoir un bon service aprs vente et je ne vois pas cela chez Nirvna.
Apr 19th, 2023

(Translated by Google) Quick and courteous service. My pool heater was working but not heating. He is 4 years old and never had a problem. I send an email on Sunday and they contacted me by phone the next day to confirm receipt of my request. The same evening the technician contacted me to come the next morning. At 8:00 a.m. he was there and at 8:30 a.m. he was gone and the pool heater was working. More than satisfied with the service! (Original) Service rapide et courtoie. Mon chauffe-piscine fonctionnait mais ne chauffait pas. Il a 4 ans et jamais eu de problme. J'envoi un courriel le dimanche et on a communiqu avec moi par tlphone ds le lendemain pour me confirmer la rception de ma demande. Le soir mme le technicien a communiqu avec moi pour passer le lendemain matin. 08h00 du matin, il tait l et 08h30 il tait parti ete chauffe-piscine fonctionnait. Plus que satisfait du service !
Dec 7th, 2022

Nirvanas customer service was excellent! We had a problem with the first heating pump we brought, the Nirvana manager, was simply AMAZING! She responded to our concerns immediately, always answered her e-mails, was courteous, friendly, understanding and went above her call of duty for us. She replaced our heater within a few days and was always super attentive! I would recommend Nirvana, highly. The customer service is excellent and the manager goes above and beyond her call of duty!
Sep 4th, 2022