Planchers VIP

Excellent service and nice people!
Feb 17th, 2023

Apr 30th, 2022

Apr 15th, 2022

Bought our floors from plancher VIP. Service was ok. When the order was placed, I notified the lady who put the order to change it because I needed less floor than expected. I was told that it was too late and that there was no way to get a refund for the extra floors (I am now stuck with 12 extra boxes of hardwood floors) even though the floors hadn't even arrived yet, they simply didn't want to adjust the order. Make sure to have the EXACT number of square feet that you need because they will NOT refund you if you buy more than you need. Also, I bought a staining varnish they suggested to buy if I ever needed to do some touch-ups.. turns out they gave me the wrong colour. The nosing and my stairs turned completely yellow. In conclusion, the floor (the maple in the supreme grade ) is nice but it gets scratched and dents extremely easily, for the money I paid, I wouldn't buy from them again. Lost money and time.
Oct 3rd, 2022

(Translated by Google) We are very satisfied with the vinyl floor we purchased from Planchers VIP. However, VIP Flooring also referred us to Mr. Pierre Levesque for the repair of our interior staircase. The carpenter who redid the staircase was very competent. However, Mr. Levesque never returned to complete the work on the staircase. We have been waiting for a return from Mr. Levesque for 6 months. We are dissatisfied with the customer service provided by Mr. Levesque and by Plancher VIP who recommended him to us. (Original) Nous sommes trs satisfaits du plancher de vinyle que nous avons achet chez Planchers VIP. Cependant, Planchers VIP nous a aussi rfr M. Pierre Levesque pour la rfection de notre escalier intrieur. Le menuisier qui a refait l'escalier tait trs comptent. Cependant, M. Levesque n'est jamais revenu pour terminer les travaux sur l'escalier. Nous sommes en attente d'un retour de M. Levesque depuis 6 mois. Nous sommes insatisfait du service la clientle donn par M. Levesque et par Plancher VIP qui nous l'avait recommand.
Apr 15th, 2022