Champlain Chrysler Dodge Jeep Ram

Sales is ok Service department is weak. They make it difficult to let me spend money. 2nd vehicle financed here. all maintenance done here. Booked services not in the system upon arrival for scheduled workmore than once it has happened that booked work not done on time or completed I took a day and a half off of work so my car could be detailed Monday morning. They start calling me Tuesday morning me to tell me they couldnt do it on time. Can I keep my car for another 24 hours which I use for work literally nothing done on their end to help create a resolution. benefiting their clients. will only return for maintenance covered under warranty any extra services I will start spending my money elsewhere
May 14th, 2023

I highly recommend doing business with any other dealership aside from this one. I was cold called two weeks ago about my interest in selling my vehicle and they were looking for used ones as they are in short supply. I told them on the phone I didnt have interest in selling my vehicle and not interested in wasting my time nor theres. on the phone they highly suggested I come in as Ill be surprised by how much they offer me for my truck. When I finally agreed I went into the dealership for the appointment, not only did I have to wait 45 minutes to talk to someone as there was no sales rep on site yet. (Not sure why youd make appointments for times when you dont have staff on site) they told me they werent sure why they called me and the offer was extremely low and a huge waste of time. My original experience when I was looking for a vehicle with this dealership was just as disappointing. As well as there service department. I would highly recommend taking your business to another dealership whos more honest and wont waste your time. My experiences at Rive Sud Chrysler have been positive. Would recommend maybe looking there. Needless to say, I would avoid this location.
May 12th, 2023

(Translated by Google) I had a great experience with Jolin in the service department. He was very polite and active. He helped me with my request. Thank you very much Jolin. (Original) J'ai eu une trs belle exprience avec Jolin au dpartement du service. Il tait trs polie et actif. Il m'a aid avec ma demande. Merci beaucoup Jolin.
May 8th, 2023

May 2nd, 2023

(Translated by Google) I went there to have a fuse box problem fixed on my dodge. $1000 later, no repairs had been made and even the problem had gotten worse. Note that the problem had occurred in the past and other independent mechanics had managed to make a repair for less than $200. The employees were completely closed to my comments on the issue, as I had been told how it had been resolved in the past. I tried to go back to have the repair checked because after my visit to them the car simply wouldn't start. They absolutely refused to look at my problem for free (remember that I had already been billed $1000 for having a worse car) and the receptionist was simply obnoxious, repeating the same arguments like a robot without taking any considering my answers, in short I was talking to a wall. For 1000$ in the wind that I had paid without making any drama I find that it hurts. How can I say that I would never go back. (Original) Je suis alle la bas pour faire rparer un problme de bote fusibles sur mon dodge. 1000$ plus tard, aucune rparation navait t faite et mme le problme tait devenu pire. A noter que le problme avait eu lieu dans le pass et dautres garagistes indpendants avaient russi faire une rparation pour moins de 200$. Les employs taient compltement ferms mes commentaires sur le problme, car on mavait expliqu comment il avait t rsolu dans le pass. Jai essay dy retourner pour faire vrifier la rparation car aprs mon passage chez eux la voiture ne dmarrait tout simplement plus. Ils ont absolument refuser de regarder mon problme gratuitement (rappelons que javais dj t facture 1000$ pour avoir une voiture pire) et lemploy a laccueil tait tout simplement odieux, rptait comme un robot les mmes arguments sans du tout prendre en considration mes rponses, bref je parlais un mur. Pour 1000$ dans le vent que javais pay sans faire de drame je trouve que a fait mal. Comment dire que je ny retournerais jamais.
Apr 15th, 2023