Direct Travel - North Battleford

Sep 17th, 2022

Love this place.
Jun 20th, 2022

We recently had a very bad experience with Mal at this location. From the beginning her communication skills were lacking , condescending and rude. She made no effort to sell us what we actually wanted and we had to initiate all the discussion regarding upgrades or additional features. After numerous requests we decided to upgrade and paid an extra $500 per person only to arrive at the resort and we were told that the upgrade wasn't guaranteed and that it was only a request. We tried to call Mal 5 times from the resort after learning this and no one answered the phone, there was no ongoing support which is what a travel agent preaches to offer to their clients. When I finally got in touch with Mal via email she confirmed that it was only a request to book an upgrade, so she sold us a package of upgrades with the hopes of getting them? We spent our first night in a room with double beds and then had to move rooms so spent the first half day of our vacation dealing with all of this. Other people in our party that didn't request an upgrade had nicer accommodations than we did. Since returning Mal does not want to take any responsibility for her mistakes and will do nothing to make this right.
Jan 11th, 2020

They're very helpful if you're looking to travel
Apr 21st, 2019

Great advice
Mar 5th, 2019