Tux & Tails LTD

Recommend going somewhere else. Product was good; service was terrible. Everything was fine when we all got measured up 3 months prior for an out of town wedding. Not sure if they were understaffed or had delivery issues but nothing was ready when we showed up two days before for our final fitting and to pick up the tuxes. All staff were aware we were coming weeks in advance. All the items we tried on did not fit and had to be reworked. None of the vests or ties were in. Had to make a special trip back in the day before the wedding and had to sit for 2 hours waiting for them to get everything together. Again, they knew exactly when we were coming. They they called the day of the wedding saying one of the vests was the wrong size and wrong color. Brutal. I asked for a discount and they gave me $20 bucks back. Brutal. Added stress no-one needed. Please try harder.
Mar 23rd, 2022

Mar 8th, 2022

Terrible customer service. Didn't get acknowledged for at least 40 minutes. After that the lady kept telling a group and I to "just be patient I'll be right with you". Hour and fifteen minutes later.. still haven't been helped. Won't return here again. On top of this they lost all our sizes a year ago when things got delayed due to covid. Gong show. Don't go here.
Aug 9th, 2021

Brutal service. Out of 7 tuxes zero fit, shirts did not show up on time, and pants needed to be hemed 3 times and shoes were the wrong size!! Do yourself a favor and hire a street hobo, the results will be the same. Owners and management should be ashamed of the service and products they deliver. Any self respecting company would close their doors. Will be reporting to the better business bureau. And any one else so I can save them the Hassel of what we went thru.
Aug 7th, 2021

Quite literally the worst customer service experience in my life. The fitting itself 3 months before the wedding was fine. I had to get ready for a wedding, and I called a week ahead of time asking if I needed to book an appointment ahead of time. Was told no. I got there, and not only did I have to wait 3 hours before finally being fitted, nothing was right for me or any of my groomsmen, and they tried to make us pay a second time. We then had to go in the next morning, and not only did things have to be fitted again, but we still had things that weren't ready. No shirts were available. Was told "come back just before close and we will have it ready for you". Thank God I didn't leave without having a backup plan, because we still didnt get the proper shirts we needed. I understand being understaffed, and maybe things got bad because of COVID. But my god, that was horrendous. Go anywhere else.
Jul 6th, 2021