Dynamex - Regina

Apr 29th, 2023

I will be alerting IKEA, that the Dynamex outsourced call centre is relaying misinformation to IKEA customers who have paid for pick up service for their packages. With this being my first pick up order, from IKEA, I called to inquire if I needed to bring assistance to load my order into my vehicle. I had a heated discussion with a Dynamex call centre agent who insisted my package WOULD NOT be released to me.I would receive it only when it was delivered. I advised repeatedly that I had opted for pick up service, reading verbatim the text I had received that my package had arrived for pickup and I was instructed to bring govt ID and copy of my order confirmation, which also stated package was to be picked up. He would not listen and was very rude and condescending that I would challenge what he was telling me. I had enough sense to go to Dynamex pick up, in Regina, where my package was waiting, with my name and for pick up tag on it. Perhaps Dynamex needs to invest in training call centre agents properly, especially with regards to customer service. I will relay this whole experience to IKEA so they are aware how their customers are being treated and whether its in their best interest to have Dynamex serving their customers. I must stress that the staff at the warehouse were very courteous and polite when I arrived to pick up my package. My negative experience was with the call agent, at the call centre. Melinda Nelson
Sep 4th, 2022

Critical: Quality
Feb 26th, 2022

Never got my package, called them to ask if they had it. Nope, just gone somehow and apparently this is not the first time for anybody who happened to have the misfortune of having Dynamex as their delivery service. If you see this company pop up on your order, contact the company and ask for them to use someone more reliable. FYI: I was also told the drivers are under no obligation to knock on the door, call you, or leave a note. Awful service, if I pay for express shipping it is because I want/need the items in the time I paid for them to be here. I wish Regina had better choices than purolator and dynamex for delivery.
Mar 28th, 2021

Mar 21st, 2021