Regina Dental Group - Grasslands Dental

Very friendly staff.
May 24th, 2023

Best dental office in Regina
May 24th, 2023

AMAZING STAFF!! Very professional, great environment, excellent customer care. Will return time and time again. Highly recommend.
May 24th, 2023

I was there yesterday and i didn't like the attitude of the receptionists. There was a misunderstanding but had they asked me the right questions at the beginning the confusion wouldn't have occurred. They kept blaming me. I am the patient and the customer. Its not my duty to know the law of the day. Things change, policies change and the receptionists are the ones who should know and ask the right questions. Secondly I was asked to pay for a scaling, as it wasn't , I told them to have informed me before the procedure was done. I may or not want to pay. They insulted me by saying its just 15 dollars. Its not the money that's the issue. Its a basic principle. If I'm told , well before the appointment that I don't pay anything, I will want to be intimated for anything additional before its done. Again they kept blaming me and saying its not their fault. They even said the hygienists don't know what covered and what's not. That's no excuse. Either the hygienist check what's free and what's to be charged or the receptionists alert the hygienist before every patient. I hope the supervisors will train the receptionists in detail on how to talk with customers and not to jump on them just to shift blame. A very frustrating experience due to an extremely unprofessional behaviour.
May 22nd, 2023

May 13th, 2023