Edo Japan - East Regina - Grill and Sushi

Don't ever go or order here. It's very disappointing! Front male order staff doesn't even know their own menu. Didn't even check first with owner/manager and insists on the wrong info till it's too late.
May 12th, 2023

I have truly never had service this bad from any restaurant. We arrived at the restaurant at 9:00 pm to order takeout and didnt leave until after 10:00 pm. We ordered a veggie platter and asked them to sub out the yam rolls for more avocado rolls and omit the soy sauce due to a gluten allergy. As I have Celiac Disease, I am very cautious with what and where I eat so I made sure to disclose this as the yam rolls contain gluten. There were 3 people waiting ahead of us. People who came in and placed their orders after us (about 20 minutes) received their food before we did. A man who was served 10 minutes after ordering received an apology for the wait time and we did not. The man taking orders was obviously very agitated and cut me off several times while I was ordering; however, I watched him key ALLERGY and the substitution into the computer so I know that he heard me. When we finally got our food, 55 minutes later, it ended up being incorrect. There were yams in both veggie platters and the sushi was broken and tossed into the trays randomly. We drove back to the restaurant (thankfully we live close by) to find a resolution. I told them that our order was wrong and the two workers started speaking to each other in another language, cutting me off. The worker accused me of telling him that I had an allergy to soy sauce and did not apologize for the mistake. I let him know that my allergy was to gluten and that I wanted no yams or soy sauce and he turned to his coworker and once again began speaking to her without replying to me. I asked for a refund and he seemed annoyed and said that he would have to call his manager to ask how to do it. Neither worker apologized for making a mistake on my order until I told them that I wouldnt have been so upset if they had offered an apology in the first place. I would like to mention that we come to this location frequently. We were patient while waiting an hour for our order (which has never happened to us in any restaurant weve been to) and didnt even get an apology or acknowledgement of the time it took to make the food. I understand that there were only 2 people working but this service was abysmal. We will not be back to this location and will be sure to not to recommend it to anyone.
May 6th, 2023

May 5th, 2023

Food : 5/5 | Service : 5/5 More
Apr 26th, 2023

Apr 19th, 2023