The Spectrum Eye Centre, Partners of FYidoctors

The girl on the phone isnt friendly at all, not sounding very accomodating, theres so many better customer service rep out there!!! but my doctor over there is amazing
Mar 30th, 2023

Very pleasant experience at the Spectrum Eye Center with Dr. Stevens and the optical centre attached. No hard sells, you browse on your own time, and if you make a frame selection, (I think it was Tamara who served me),went through the entire lense range and which would best serve my needs. I wore glasses for half my life before laser eye surgery, and this was my best eye wear shopping experience now when I need to transition to a light prescription.
Feb 22nd, 2023

Had such a great experience took my son for a check up the staff were so kind and friendly. When we reviewed the photos and everything the optometrist was very detailed, but still made us feel comfortable. She actually cared about what my son was saying/asking, she would ask him more questions we did not feel rushed. She also took the time to explain everything to my son in a way he would understand. Absolutely recommend!!
Feb 12th, 2023

I would not normally resort to leaving a review in order to deal with a situation but the office leaves me no choice. Having never had glasses in my life, I was prescribed progressive lenses. I have reading +1 and, apparently, very minor office screen distance adjustment and very minor long-distance correction. How was I supposed to know that I didn't need $1000 glasses?!?!! I do not have astigmatism, just age-related presbyopia. After spending over $1000, I find out that none of these glasses work any better than dollar store +1 reading glasses. I called to talk to Dr. Friskie and was not permitted to speak to him until talking to the optician. She advised it may take time for my eyes to adjust. It's been a few months, and I still have issues and am still not allowed to talk to the Dr. unless I make another appointment which I have to pay for. I am super disappointed that my vision correction is extremely minor and that no optician advised that I may only require dollar-store glasses. Each optician I visited was happy to take my prescription and fill it for large amounts of money. I am seriously regretting spending the money on a prescription I didn't need. I would always recommend seeing a doctor to ensure that nothing more serious is happening; however, if you have minor vision issues, get advice before spending hundreds of dollars.
Nov 12th, 2022

I love the doctors at the Spectrum and the only reason I don't leave. The opticians however are largely rude, argumentative, and always need to prove a point. It has been years and I have been reluctant to post anything, but I am at the end of my rope. Our next specs (family of 4 with complicated and expensive requirements) will be bought elsewhere.
Aug 24th, 2022