Polar Refrigeration Service Ltd.

Poor and expensive customer service experience with Polar Refrigeration. We are running a small business and on site the geothermal furnace fan motor broke down. Since we are located in remote area we tried to cover all basis and when asking for a repair service. They were very prompt in coming out and when they arrived they informed us that the Wheel on the blower also needed an replacement. The technician went back to Saskatoon to pickup the extra part and the service was done in a timely manner. However, couple days later we receive the invoice for whopping $2,900 with the labor charges of $1,150. When We initially called to inquire they let us know they will get back to us but we didn't hear anything back for couple weeks. And when we called again and let them know we cannot pay the invoice unless additional information is provided they threatened us to send our bill to collections. Times passes and we call again now being transferred to the GM. He was helpful in explaining the charges. When I tried to dispute the charges and how it feels its unjust, he explained that because it was an "emergency service" (no heat during winter) + we are a commercial location, they don't provide quotes unless requested, and send whoever available quickest. I understand the situation and why they acted whey they did but the lack of information associated with the cost + threatening us that the invoice will simply go to collections doesn't provide the customer with a good experience. Only reason its a 2-star review is that they do a good work on the furnace. The lack of transparency and the hurdles the customer has to go through to get information make this business difficult to recommend.
Mar 6th, 2023

Polar handled the repair of our geothermal furnace quickly and efficiently. Technician came prepared with extra parts as we live in a rural location. This saved a second trip after diagnosing he was able to repair right away. I would highly recommend them.
Dec 27th, 2022

Oct 5th, 2022

Our air conditioner stopped working this summer, Codie and Curt were able to come out right away to fix it for us!
Sep 25th, 2022

Sep 9th, 2022