WCVM Veterinary Medical Centre

I want to thank the staff at WCVM for their kindness and compassion with treating my cat Buddy. Although I ultimately had to put Buddy to sleep the staff took excellent care of him and Dr. Bater was very kind to me through such a sad time. Thank you.
Apr 17th, 2023

Exceptional experience. We had to have surgery to fix a complicated canine fracture and drove from Medicine Hat. They accommodated us with scheduling. I would absolutely recommend the VMC for your pet's needs. Very professional and communicated with us through the entire procedure.
Apr 16th, 2023

Amazing place with amazing staff. Had to bring my dog Macy in for an emergency because she decided to eat my raisin bread when I wasnt looking, thankfully the amazing staff here helped my best friend live another day and Im am forever grateful. Thank you from the bottom of my heart.
Apr 3rd, 2023

My cat had a serious infection and was hospitalized for days. I was extremely worried and they would not tell me a thing for days at a time meanwhile I'm wondering what is going on with my pet and what the bill will be. Also how they demand money the second you walk in the door is entirely uncomfortable. Other clinics offer alternative payment methods which is very reasonable. I finally got to the point where I drove right to the clinic and demanded my pet back. Then finally the vet came to talk to me and was nice and reasonable. Like geez that wasn't cool. They do good work but multiple staff are incredibly rude despite how kind you may approach them as a customer. Only go here if absolutely necessary.
Mar 26th, 2023

My opinion and without prejudice has been an awful, awful experience and Im extremely disgusted in the treatment I received from this place. I got a letter today that I am no longer allowed service at the clinic and they will not take any of my phone calls or help any pets under my care. This includes the pharmacy. I spent $4000 there on my rabbit and they promised me they would be there for me after his 3 week stay. Soon as I left the clinic I felt I was on my own. I live 5 hours away and it took days and weeks for replies. I had a severely sick rolling uncontrollable pet. The college wouldnt get back to me when I needed advice, I had to find a exotic rabbit specialist over zoom and pay for help because I was on my own. Every single time I got a different story from a different person at he clinic. I feel like I had awful customer service. The manger was no help to me either. I complained multiple times to the manager about the customer service and how I was promised help when I left the clinic and how they werent getting back to me. I was told they were busy and on a lockdown code of some sort for exotics.the director did not return my call either. I told them I could not afford repeat blood work after such a large bill. I feel like they took advantage of my anxiety disorder and my panic and sadness when my pet was so sick. They made me feel like the tests were needed to get him the best care. I did tons of blood work there, tons of scans, ultrasounds, liver biopsies etc. Then afterwards told me they were only recommened and they would have adapted the care if I couldnt have done them. I feel like they took advantage of my bad mind state and then dropped me soon as they got the money. I tried finding a different exotic vet and Im having a hard time. I wanted a second dose of the prescription they gave me at the college incase of a flare up and I told them I couldnt afford a repeat blood work check after my $4000 bill. The college then told me I violated it by not doing the repeat check needed to safely administer anything and they told me they will no longer help me. Why couldnt they adapt the care now that I cant afford the repeat blood work and check up? All I wanted was the same anti parasitic prescription he was on incase of a flare up. Overall my experience was incredibly horrible and worst of all is how they now dropped me and my pets from all care from there. That is the only hospital in SK. What kind of place does that if they care about animals? I have nothing good to say about this place and can not believe the treatment I endured.
Mar 15th, 2023