Grossbusters Carpet Cleaning

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: General carpet cleaning
Feb 4th, 2023

In October 2022 I had two guys over from Grossbusters cleaning all of the carpet in our home. There were three bedrooms, an area rug and a downstairs den. I had recently renovated and was very particular about not having the walls and baseboards banged up. The guys did a great job in not leaving any damage, in particular to the white baseboards which I just painted. The one downside was they would not take off their outdoor shoes while working in my house which was very unprofessional. It seems their theory is they will clean after walking on it but did not help my LVT which is easily scratched by a pebble stuck on a shoe. For this reason I would not use them again.
Jan 19th, 2023

Never showed up to give a quote?
Nov 25th, 2022

Positive: Professionalism Services: Upholstery cleaning, Carpet steam cleaning
Oct 17th, 2022

Very disappointed with this company's lack of communication and response to emails/phone calls. They cleaned my carpets, and the actual cleaning was done well. However, I have had continual issues with being given the run-around regarding receiving some services they said they would provide post cleaning. I have had to file a claim regarding my previous landlord not returning my security deposit. At the time of the cleaning, the company staff person indicated that they would take pics of the before and after condition of the carpets, and they would be made available to me shortly thereafter. Almost 3 months later, and numerous phone calls, emails, and texts, I still have not received them. When I have made phone contact with staff, there has never been an apology for the delay or lack of response. It would seem that once they got the payment from me, that's when customer service ended, despite making promises to the contrary. I will NOT be recommending their services for this reason. Services: General carpet cleaning, Carpet steam cleaning, Pet stain & odor removal
Sep 23rd, 2022