Roots

Head office Roots Canada posts online their leather warranty and it says that if the purchase is older than a year they will fix it for a minimal charge and if they can't they will replace it. I was fine with having it repaired for a minimal charge. However, I took my Roots wallet to Roots in Midtown plaza and apparently the warranty doesn't apply to wallets (my wallet had a broken zipper that was pulling away at the stitching, the actual zipper slider wasn't splitting). Instead of honouring the warranty, I was referred to Broadway shoe repair and told it would be about 60.00. I had a similar issue with a black roots purse that had a broken metal clamp from the shoulder strap, and at that time I was referred to the Awl Shop which did fix it for 60.00 , they had to replace both to make them match but it is now closed. It's 2 stars because the wallet is no longer made in Canada but made in China and Roots is not standing by their warranty. This is two leather items, I couldn't get repaired. I thought I would give them a second chance but now I'm done with roots..
Nov 27th, 2022

Good
Nov 5th, 2021

I miss Roots in Regina so I always shop here when in Saskatoon.
Apr 1st, 2021

It was very easy to navigate the protocols that are currently in place. Staff was very friendly.
Sep 10th, 2020

They processed a return for me, I had a gift that wasn't the right size, I was very impressed with the in store service.
Mar 10th, 2020