Geek Squad

Absolutely terrible. Not only did both employees take 45 minutes to try and put on a screen protector, they put over a dozen scratches in the protector. When I asked why it was scratched they told me the machine was broken and they didnt have an answer for me as to why they didnt tell me upfront that it was broken.
Feb 8th, 2023

Bought an asus at Buy-Riite with extra warranty . When it crashed they wanted $300. to fix it. Called it manufacturer fault.. Poor service and a money grab
Aug 13th, 2022

Nov 23rd, 2021

Critical: Quality
Sep 2nd, 2021

I would not recommend GEEK SQAD anyone. They have the WORST service. We bought our TV from BEST BUY and the sales person sold us the GEEK SQAUD extended warranty on our TV. We were told we can contact Geek Squad in the BEST BUY store for any TV repairs or issues. Now when our TV is giving issues, we contacted the GEEK SQAUD in store and they said they cannot handle any TV related issue and I have to make a claim online or call GEEK squad protection. After calling GEEK SQAUD they have assigned the warranty claim to a third party 'Hi-Tek Electronics' and we have not received any answer for 4 weeks now. I have been just calling them and only thing they say that it will take 3 to 5 business days to handle the request (it has been over a month now). DO NOT FALL FOR GEEK SQUAD PROTECTION! They are completely useless. They dont even deserve one Star!
Dec 28th, 2021