Go Beyond Collection Agency Inc

Feb 5th, 2022

I was sent an email that stated I had 10 days to make the full payment or else my case would be sent to the credit bureau, so first of all if I had not checked my email I would not have been made aware of this. I spoke to Reta Oraha Ext. 220. At first she was kind. I requested information on how to pay through my online banking. But unfortunately this information did not reflect accordingly when I went to make a payment. In the information I was emailed, it explains that a security question and answer is required and the answer I was supposed to use was also included. However when I went to make a payment, it showed that auto deposit was enabled. So naturally I became a bit skeptical. I even called specific people related to the matter, to make sure that they indeed did send my case over to this company. Once that was confirmed I began to receive more threatening emails giving me 48 deadlines. Might I also add that initially I was granted until the 15 of February 22 to make my full payment. By the 11th of February 22 I received an email stating that they went ahead and proceeded with legal action and will be taking me to small claims court. I never had a problem paying. I wasnt granted any kind of payment plan. And Reta Oraha was became very hostile which I believe is the sole reason she went ahead with legal action despite giving me until the 15th. It is indeed a shame.
Jan 15th, 2022

Had a very disappointing conversation with Debbie, Deborah? extension 203 very very rude and disrespectful not even willing to hear out my side of the story and was very short coming. Unnecessary rudeness and disrespect. Human resource should have a talk with her about having better manners or dealing with clients in a better way!
Dec 1st, 2021

Very Bad Customer Service........... They even don't know how to talk with people properly. Very very bad.. They even don't listen what you are trying to say... There was a misunderstanding between us and notice sender and I was trying to explain that I have contacted the person who send the notice and trying to resolve the issue but this people not ready to listen The person I talked was Cynthia Walsh..... Very very bad and very rude. she even doesn't know how to talk properly with someone. She think that everybody is living on street..... Go beyond must fired her..... very very bad person and attitude
Oct 28th, 2021

My rent was sent here which it should not have been but that's a landlord and Tennant board story. I agreed to pay 200 bi weekly installments until it was done ,was told no interest and would be e transfer. I thought it was going to be a bit flexible considering I was the one who had chosen the amount, which I suppose I should have looked into. My tires ended up needing to be replaced and it's winter soon. They emailed me to say my payments had been short. (Doing 100 bi weekly this month) I emailed back with the situation and that I was sorry but it would be back to normal by next month. I got a call and it was rude, sharp, and wildly accusatory. This isn't me dodging, this is safety. After being talked over and verbally stabbed at I ended up having to send the money I saved for my tires or pay it in full after the weekend. If these people ask you what you can pay tell them something like 20 a month then over pay when you can because you have the option. Although I had apologized and tried to make them understand I was treated like a dirty rat and was put into tears right before my shift at work. Let's hope I can get the tires before the snow flies...
Oct 27th, 2021