Spencers

0/5 Star if I can. Nice store, however, the employees not so much. A lady employee in the shop accused us that she SAW us open/break an item and that we hid the said item in a different shelf. Told us that there was a camera and continuously accused us of what she allegedly saw. Threatened us with the security camera, I told her that if she bothered to check, you'll see exactly what happened, which was grabbed the item which we saw was already ripped open, and placed it to a different shelf because we intended to grab one that wasn't ripped and put that away later or just buy it ripped. Glad to say that ruined my trip and definitely did NOT buy anything there.
Feb 23rd, 2023

Would NOT reccomend. I called ahead to check the hours of the store since its Boxing Day, they said they were open until 8pm. Showed up at 7:05pm and couldnt enter because they closed an hour early.
Jan 4th, 2023

I was issued a gift receipt on a Christmas sweater a month ago, when I bought it, and I was reassured I was able to return it if my dad didnt like it. Today the same woman at the till refused a return. The manager sided with her, saying She told me she said you couldnt return it yesterday when I had bought this sweater a month prior. She lied about having an interaction with me yesterday and she lied about the return policy. I never ended up returning a $75 sweater that was simply the wrong size.
Dec 20th, 2022

Good if you're a customer. Not so much if you're a new employee. The higher ups can and will lie about you to the manager and get you fired, like what happened to my cousin.
Dec 16th, 2022

Don't buy jewelry from here. I got a septum ring once. It was painted black with fake red gems in it, and I got it for $19.99. I knew that it was painted black and that the gems were fake obviously, but what I didn't know was that the whole thing other than the part that goes through your nose was made out of copper. After maybe a month of constant wear, the paint started wearing off in the clamp part and the copper was turning the inside of my nose green. This was bothering me so I got a new one from AliExpress for less than $1 and it's so much better than the one from Spencer's. Recently I put the old one back on and I could smell the copper so clearly. You can get anything from this store somewhere else and it would be cheaper and better quality. $19.99 was way too much for the terrible quality of the septum ring.
Dec 11th, 2022