JACK & JONES

Apr 2nd, 2023

Jan 9th, 2023

We Did shopping around $500 on boxing day but some of the products size didnt match. We Came next day to get refund or replace them for the right size, Casher said they cannot do return or exchange on 27 Dec. So we came on 28 Dec hoping we can return or exchange but cashier told we cannot return now and just offer exchange but unfortunately they dont have right size what we was looking for and requested for refund. CSR mentioned that their manager can return next day. So we visited store for the 4 day in a row. Their Manager DINAwas so rude and dont listen to what we was talking about. She just wanted to exchange for products but they they dont have what we wanted. Moreover their was no signage in the store regarding the final sale policies. And when we asked her she said its written on invoice. But how come a customer know this policy before they make purchase, at that time their CSR was just upselling the products claiming we can return till January 13. This is just a false promotion. This was one of my favourite store where me and my family shop. But after this bad experience. I will never recommend to anyone.
Jan 1st, 2023

Oct 18th, 2022

Store staff this evening at 4o clock girls have no manners to attend their customers and they making comments on customer that buy something if you spend time in store and when customer left the store then again laugh and comment slowly that if you dont buy anything dont come back. Please change your staff or please teach or give them training how to deal with customers otherwise store will loose their customers
Oct 17th, 2022