Urban Barn Saskatoon

I rarely enjoy furniture shopping but the urban barn selection wasn't overwhelming and sales staff was very helpful and friendly.
Apr 29th, 2023

Higher end home furnishings store.Nice stuff but you definitely pay for it.
Apr 8th, 2023

Very friendly and helpful
Feb 20th, 2023

Feb 6th, 2023

With all due respect to the employees at Saskatoon Urban Barn I feel someone needs to address the service being provided by this Company and Im hopeful the employees of the Saskatoon store will forward my concerns to those who need to know. Im sure I cant be the only customer who has experienced the following: I purchased a floor lamp in mid February and was told it was on back order to mid May. Seemed rather ridiculous as the product was very new to the store. I was also told I would have to pay the full price for the lamp at the time of purchase. Because I like the lamp (and many other items sold at the store), I paid full price and have been waiting anxiously for the lamp to arrive. I called the store today (May 6th) to find out what day my lamp is expected to arrive and have been told its been pushed back again to mid June. What????? That will be more than 4 months that I paid in full for something I have yet to receive. I was told I could cancel my order. I dont want to cancel my order. I want the lamp I purchased. As mentioned Im certainly not blaming the Saskatoon store but Urban Barn needs to know this type of service is unacceptable. As a loyal customer, I feel Urban Barn needs to take a step back, review their policies, procedures, service and determine how better to satisfy their customers. Having to pay full price at the time of purchase for something you arent going to receive for 4 or 5 months does not make for a satisfied customer. I am hopeful others will also bring forward their concerns in order that Urban Barn addresses the problem. Respectfully, L. Auckland.
May 4th, 2023