Family Pizza

I ordered a pizza here for pick up and Emily had amazing customer service and was kind. just over the top good!
May 8th, 2023

Good pizza! I love the crust! Delicious!
Apr 5th, 2023

~ I enjoy Family Pizza! The Price is Remarkable for the Amount and Taste of the yummy pizza received !!! ~
Apr 3rd, 2023

Always awesome pizza .
Feb 25th, 2023

It was my Mom's 88th birthday, and since I am out of town we made plans for her to go nextdoor and I would treat them all to pizza. It would have been great, except that the poor neighbors were charged for the delivery!! It was my treat! And I placed an intentionally extravagant order (four pizzas and two dry ribs with a pop), that was roughly $100, with a good tip too!!! So you can imagine how this "pizza surprise" that should have been delightful, turned into a financial imposition and a very unexpected negative experience! My poor mom was so embarassed. Her neighbors (who work hard to provide for their family of five) were miserably quiet that evening. Everyone was uncomfortable. What should have been a fun and easy gift for my mom to celebrate her birthday with her friends was ruined!!! They all wondered if I had done this on purpose??! Nobody enjoyed the meal. It was like throwing a wet blanket on a candle. My mom went home early, and when I called her later that evening she was in tears. So I contacted Family Pizza because, at a minimum we had been charged double and needed to have that corrected. First they argued with me, even though I had a purchase order/ receipt in my email. Then they couldn't do anything about it without a manager. My mom's neighbor was finally reimbursed, but they still had to go to the store in person to ensure that they would get their money back. I wanted to speak with the manager about the fact that my Mom's 88th birthday was ruined! I asked them to somehow make it better beyond simply NOT charging us double. Once again, the guy at the counter couldn't do anything without the manager who wouldn't be there for two days. When I finally spoke with the manager, he couldn't do anything without speaking to to owner. Eventually, days later I got a call telling me they would give me a $30 credit. That's it??? The whole experience with multiple dissatisfied customers was worth thirty dollars to make it right?? WOW. It feels like they threw salt on a wound. My heart hurts for my mom and that sad experience she and her neighbors went through, and I am very offended that it means so little to Family Pizza. Obviously they don't care about their customers/ MY family.
Jan 31st, 2023