TELUS

Friendly, knowledgeable staff and overall great service. We will be going back in the future. Thanks.
May 18th, 2023

Went in for a bring it back program, the case they sold me originally that the phone was never removed from caused scratches on the metal backing, refused to accept and told me had to be fixed or I owed $550. They said luckily you have a protection plan, asked how much I would pay with that, they stated $550. After all was said and done left disappointed but with a new phone. I also purchased a screen protector but there was an issue with a poor oil like look underneath. Sales person told me if it doesn't go away in a few weeks bring it back and we will fix it. I asked just bring it in or do I need the box and receipt, sales person said no just bring it in seems to be an issue with these covers. Came back today as the screen issue did not resolve. Presented the phone to the sales person. Nope sorry no receipt and no box they are unable to help. Explained my issue to the sales person and what was explained to me, again not receipt and box no assistance. Hopefully Midtown has better customer service.
May 14th, 2023

I actually want to give 0 star, poor customer service, they looks like do not like their job. They do not want to show you anything or talk. No question answered. I am been in use Telus for over 5years never ever have any problems with them. Supper disappointed. They should be training how to do the customer service. For sure will not be coming back any more!
May 1st, 2023

Awesome customer service. Very helpful
Feb 27th, 2023

I rarely write reviews or think about leaving them, however, we just got home from this location and were very happy. We dealt with Shabaab and he was absolutely wonderful! He went above and beyond, helped us get my new phone set up and got me on the best plan that works for us. Over the last few months we visited other locations and no other location was willing to do half of what this location did for us! Thanks for the great experience! Highly recommend this location.
Feb 26th, 2023