Royal University Hospital Adult Emergency Department

I wish there was a zero star option. This ER is a joke. Takes 6 hours just to see a doctor. Dont waste your time going here. Went in b/c I was suicidal. Was bawling my eyes out and hyperventilating and the triage nurse was laughing with her coworker as she triaged me. Extremely disrespectful when you have a patient having a panic attack right in front of you. This is just one of the many terrible experiences Ive had there.
Mar 1st, 2023

Dec 21st, 2022

0 stars. Absolutely HORRIBLE service. The nurses and doctors spend more time gossiping about their patients than actually helping them. I could recite every rude thing they said about someone because they were that loud. A young man came in expressing that he wanted to end his life and he sat there crying for 6 hours. Security then told him that it was up to him to leave and nothing was on their hands. A woman fell to the ground screaming and pain and a nurse walked by and said get off of the floor and grab your things. I myself came in with my tonsils touching making it very hard for me to breathe. 5 hours into waiting Im told to buy some popsicles. At least PRETEND to care. These nurses are the reason people dont ask for help. So disgusting.
Dec 10th, 2022

Got brought in to RUH emerg because Im having extreme abdominal pain from my PCOS flaring up. Possible burst cyst. Been here since 10:45pm its now 5:15am. Ive seen the doctor once where she basically brushed me off and said that I should get an ultrasound but she doesnt know if she wants to do it tonight or just send me home. Im in so much pain that theyve had to give me pain meds every 30-45 minutes. Its excruciating. When I got a room I had a lovely nurse. One nurse that was good. The rest of them have been rude and snarky and just degrading. I feel like my pain is not being taken seriously. I got moved from my bed to a recliner chair in a hallway, the chair doesnt recline properly the way Im sitting is extremely uncomfortable and causing me more pain. My husband had to go ask for a nurse because no one was checking in on me. The nurse finally came by after another 10 minutes and she brought me anti nausea meds and took my vitals. Flushed my IV in the harshest fn way possible and while I bawled my eyes out she didnt ask how My pain was doing, didnt even try to make conversation to make me feel safer and better, no bedside etiquette. And when I told her that she was pushing the medication and then flushing the iv too hard she just shrugged me off and said well you asked for it. Absolutely unimpressed with this part of the ER. Id give it zero stars if possible. The 1 star goes to my first nurse who took care of me.
Sep 15th, 2022

Mar 24th, 2022