Pro Desk at Lowe's

Hi I had a very bad experience at lowes at 1799 Kenaston blvd, Winnipeg just couple of minutes ago. I picked three carpets from clearance. One had hand written product number on green paper wrapped inside the cling covered from all side and quite visible. When I reached to the cashier the lady entered the number and told me its 9.99$ and I was rejoiced. The next minute she called a manager name Brandon to tell that the other carpet dont have tag on it. However just to confirm price of the first one she told it 10$. And all of a sudden Mr. Brandon realized that I am a lady in a visible minority covering my head and he put all his energy to make sure that I shouldnt buy that in this price. May be he decided to buy it. He took out original purchase or tag priced paper from inside the carpet which was actually not visible and not even bar code showing the original price. And he told the cashier and other person from carpet area that no its 150$ original price and we will not sell this in 10$. Despite I was talking and telling that its customer right in Canada that whatever price is shown and scanned in your cashier counter you should sell me in that. But he simple ignored and told his staff that Im leaving for hair cutting. You mean just ignoring what a customer saying and asking. Im a Canadian and I k ow how other stores deal with customer services in these situations. If that will be Home Depot or Walmart I can buy that in the mentioned price which was coming in entering the number. And afterwards the lady sent that carpet back to carpet area and other member just hid the carpet somewhere and despite I was asking to bring it back nobody listened to me. Ridiculous! A very disappointing incidence that left me feel that equity doesnt exist in every area of Canada. If its a white customer instead of me situation might have bees different. I hope you would be able to take any action in this regard. Dr. Naveen
Sep 28th, 2022

A very good hardware store with shelves that are generally fully stocked. Clean, organized, helpful and friendly staff. Compared to the other hardware store (H*** D****), it's night and day. I will continue to drive across the city rather than 2 minutes up the road to get all my project materials i need.
Jan 1st, 2022

I was having a really hard time finding base cabinets for my kitchen, I went to Home Depot and Rona only to be told due to covid, there was a shortage and it would take months to get them, I decided to stop at Lowes on Kenaston before work and with help from the salesman Abi, located what I needed, he was extremely helpful and very courteous, I am over the moon happy to have found what I needed. Thank you so very much!! A very pleased customer, Jackie.L.
Jul 25th, 2021