The Mobile Shop

My experience with the store is 5/5. I dealth with Matteo and he was a big help. Excellent customer service and very knowledgeable.
Dec 21st, 2022

Literally the worst customer service I have ever received! I got a phone + plan through this location, and noticed ~10 days into having the phone that there is a manufacturing defect. Went back to exchange it for a new one, and the rep that I bought it through refused to do it for me. They sent me to Apple, who agreed it was a defect and the rep should have done a replacement. Called the carrier, who also agreed, the rep should have replaced it according to their policies. The carrier gave me an extra day to go back and replace it, leaving notes for the rep that they have to do it. Went back, and the rep again refused replacement! They said that they will not do it regardless of what the carrier is saying, or what the policy states. Would give this review a 0/5 if that was possible, because this is so ridiculous and has wasted so much of my time and caused me stress for no reason, other than a power-tripping sales person.
Nov 25th, 2022

I came in today all upset over my cell phone. The young lady Raman, she was very respectful, friendly and professional. She is wonderful with customers and she should get acknowledged for it. I look forward to deal with her every time I come to the store
Oct 12th, 2022

Had a great experience with Raman Gill. She was helpful, respectful and patient as she worked hard to obtain the phones we wanted in our desired colours. Would definitely recommend.
Oct 5th, 2022

Raman did an exceptional job on my phone upgrade. Searched for the phone I wanted and explained everything from the phone to billing clearly, she really knows her stuff! Highly recommend dealing with Raman!!
Sep 25th, 2022