Tim Hortons

i always get my coffee here for the good taste and traditional feel
Oct 8th, 2023

heres my toasted cream cheese bagel i purchased from tim hortans today, it was cold and just crunchy and tasted bland and burnt. the bagel looked crushed and it wasnt even cut down the middle or cut through at all?? i had to pull it apart myself. i am not happy and they charged me for two ice caps and i ordered one. i didnt even get an ice cap i got iced coffee. i hate iced coffee.
Oct 4th, 2023

Sep 26th, 2023

Sep 26th, 2023

I was on my way to work & had picked up a slow cooked chicken wrap with a Large Double Double. On my first break I started eating my chicken wrap & was thoroughly disgusted when I felt a hair in my mouth & discovered this curly hair in my food. I ended up throwing out my wrap with not eating anything on my break. I contacted the 1-800 number about this incident & received an automated reply apologizing for my inconvenience & hoping that I would give Tim Hortons another chance. Excuse me?? Why would I? I did not receive any reimbursement for the money I lost due to buying food with hair in it. Come on Tim Hortons, you could do better. I am so disappointed also because this location is on my way to work and I regularly went through the drive thru. UPDATE ON OCTOBER 6th: I have called the 1-800 number three times. Sept 7th, Sept 15th and on Sept 28th. All I wanted was to be reimbursed for the money I lost due to buying a wrap with hair in it. I am very surprised that Tim Hortons has not reimbursed me as of yet. I was not asking for more that I was out on. At this point it feels like I am begging for my money. But also, Tim Hortons is loosing out on a long term customer. I came to Tim Hortons out of habit, but now I am experiencing what other companies have to offer like Starbucks & McDonalds. So maybe this is a blessing in disguise.
Oct 4th, 2023