Caisse Groupe Financier | Caisse Financial Group

Wish I could give zero stars. Worst customer service ever. Tellers just keep getting worst and worst. Caisse do something instead of spending your money on advertising.
Jan 20th, 2023

Banks shady, dont go here Other 5 star reviews are fake
Nov 13th, 2022

Absolutely a joke. There is never more than 2 tellers and 1 is always in training. You have to wait at least 25 min before being helped by anyone.
Oct 13th, 2022

I like the bank but the hours are very inconvenient.. how are you supposed to do your banking when they close at 4:30 and are closed on weekends?
Sep 23rd, 2022

My wife and I held a mortgage with Caisse for our principal residence for over a year, but decided to sell that home and buy something else. Due to timing, we wanted to purchase the new home and retain the existing home at the same time. Caisse would not finance both homes. So we got temporary financing with Scotiabank on the new purchase and were promised by Caisse that we could port over the existing mortgage shortly after closing. Closing on our existing home was May 20th, it is now Sept.20th, and we are still waiting for answers. We had locked in a rate with them as well for the balance of the new purchase, so we could blend and extend at a good rate, still waiting on answers. Our mortgage broker at Castle has been given the runaround consistently by both the Branch and the decision makers. People on vacations, meetings, meetings, meetings, very busy... We have been in this constant "wait and see" status for months. Meanwhile we have been paying much higher interest on the temporary loans we got from Scotia, assuming it was going to be a short time period. We also went with whatever temp product Scotia offered, since we had an agreed-to deal with Caisse. All the while rates have gone up, up, up and I'm worried that we have been completely screwed over by this bank. We had requested a meeting with the VP to discuss, so we could at least understand what is going on with our file, make adjustments where necessary to gain approval - no response from her. I am a local real estate developer, borrowed millions from various CU's and other institutions, but I can't get a meeting with anyone at this bank to talk about my own home financing. This situation is completely ridiculous and I will tell everyone NOT to use Caisse moving forward unless this is resolved.
Aug 30th, 2022