ADL Optical

I have been seeing Dr. Long and his staff since I was a teenager (30 years now). They are wonderful and have taken great care of my needs. I have always bought my glasses here. Jane and Adriana take great care of me. I used to have such heavy glasses they would make my nose and ears bleed (but not anymore, thanks to them). My lenses are specialty and need to be created in Eastern Canada. These ladies have always made sure I receive an outstanding product. They even sent my glasses back twice because you could see glue and for other aesthetic reasons they felt were unacceptable. Dr. Long sees many patients but always has time to discuss concerns you have. To the negative review of this establishment, I agree that the receptionist at the time could have explained it better to you. This is an OPHTHALMOLOGIST, not an OPTOMETRIST. This is an eye SURGEON; thus, if you do not have a medical condition, you do not book an appointment here. Go to an OPTOMETRIST and you'll get your fast appointment without the quizzical looks of why you are visiting an OPHTHALMOLOGIST.
Nov 13th, 2019

I got my eye exam and glasses here, all in less than a week. The staff were wonderful to deal with. The glasses were a bit pricy, but the quality is evident.
Feb 19th, 2017

I went in to try to book an eye exam. The woman there asked me why I wanted an eye exam. I said because it has been almost 2 years and that I would just like a check up. She then asked what my medical condition is that I would want to get checked for. When I said I don't have one she looked at me with a look of disgust. She then went on to ask why my work was sending me if I have no medical condition (never said work sent me), asked why I was wanting an eye exam again, and then said she wasn't sure why I wanted one when I first answered with just getting a late yearly check up. This all started because I came in to ask "how long does an exam take because I want to see if I can get one done during my lunch break". Her answer to that? "it depends on the clients before you". When I asked why their appointments change the length of my exam she said it was because the doctor may not be ready at that time I schedule. Even after explaining that I want to know how long it takes him to look at my eyes she still didn't know what that meant. Yet she kept looking at me and the customer before me like we were idiots. Between seeing how bad they treated the customer before me because she couldn't speak fluent English (African accent), and how badly the lady I had treated me I will never even attempt to make any form of purchases or appointments there. Very incompetent and rude staff.
Jul 2nd, 2015