Prairie Eye Care - Winnipeg Optometrists (Northgate)

Jan 17th, 2023

Kim helped me with my contact lenses. She was very knowledgeable, helpful and patient. Great staff and great location.
Dec 19th, 2022

Sep 11th, 2022

Always had a great experience here until my most recent eye appointment. The staff is always polite, respectful, and accommodating but the communication between their optical lab and office is the reason for the 3 stars. I would give only 1 star to their optical lab if that was an option. I ordered my new prescription glasses after my scheduled eye appointment on Dec 17, 2022. I was told that due to the holidays, shipping delays, and time frame that it could possibly take 2- 2 and 1/2 weeks. This is where communications were lost. After the set expectation or given time frame of the eta of my glasses, I called for updates. I was told that they would follow up but I had multiple occasions where the office did not return my call. It wasn't until January 6, where I had followed up again and was told that my glasses would be delayed with no expected time of arrival because the lab had made an error during production. Due to this error, I was not able to receive my new pair until Jan 14, 2022 and almost 1 month since the order was placed. I would have no problem waiting this long if communication was thorough, however if follow-ups were not made on my end then who knows when I'd be getting my glasses. Thankfully the lady who was handling my concerns was very understanding and made necessary request to the lab in order for me to get it by the 14th of January as I have gone 1 month without my new prescription and no back up pair.
Jan 12th, 2023

It is with my utmost pleasure writing this review on your building, business, and staff. Building itself is bright and clean. Receptionists are prompt and friendly. Asides from the fantastic optician, I want to recognize one of your front-of-house staff, Devin. From my appointment to my eyecare purchases, her expertise made my (usually stressful!) experience hassle-free. Devin assisted me in promptly booking myself in for an eye exam on short notice, and her knowledge on frames/face shape helped me carefully select frames with honest, non-bias opinions. Super quick turnaround/processing time for my special glasses too! I was so excited when she gave me the call that they were ready to be picked up - she has even followed up with me a few days after to ensure they were the right fit for me. Thank you for exceeding customer service to me, Devin - I love my new specs so much!
Dec 5th, 2022