LensCrafters

The way they keep track of everything is horrible. I went in to update my prescription and order new glasses and let me tell you how they wasted 2 months of my life and pretty much screwed me over for my wedding.I went in September 28th for my appointment and let them know I'll be having a wedding in 2.5 months and that I'll be getting contact lenses. The appointment was standard like all are. Then they informed me they will order a trial version of contact lenses.The Lenscrafters shop next to them was great, helped me get my new glasses and love the staff there. This was 3 weeks after my appointment so I figured I would ask Dr Joel Kaplan's staff where my trial contacts are. I was told they don't keep track of orders but will give me a call when they come in.2 more weeks later and I'm getting a little upset. I let them know I need something for my wedding which is now coming up in a month. I was given a random pack of contact lenses that didn't match my prescription fully and told to keep waiting.The random pack they gave me made my eye swell up and get an infection. 5 years of wearing contacts this has never happened. I had to cancel a contact lense fitting at another optometrist due to the infection and waited a week for the infection to go down.Today I got a call from the staff to come in and my trials are ready. Knowing time is almost up I went in like they said. I made the trip for nothing. The staff are refusing to give me my trials until the doctor is in and I can book a fitting appointment with them. They now inform me I most likely won't get a pack of lenses by my wedding date in 2 weeks from now.Thanks for absolutely NOTHING
Nov 25th, 2023

So here is it, it was a great experience being here and to be assisted by Adam( store manager) guide me so well and happy to visit again. Thank you guys
May 20th, 2023

Great service. Very friendly and informative staff.
May 19th, 2023

Thanks for the quick response and complimentary straightening of my sons squashed sunglasses. Adam explained the risks of trying to bend them back before I decided to proceed. He was careful and skilled and the result was close to the original shape. Again, many thanks.
May 17th, 2023

Great experience at this store! We were greeted upon entering and shown where the options were for the type of prescription we had, then this staff allowed us some selection time and then were extremely helpful and friendly in assisting us with our purchase. I definitely recommend going here.
May 16th, 2023