Shoppers Drug Mart

No cashiers, have to wait in the pharmacy line. 7 people behind the counter, 5 people in line and only one person serving customers. Take your purchases elsewhere
Feb 28th, 2023

Feb 12th, 2023

Great and fast, friendly staff (some including the pharmacist) only took them 10 minutes to make my order. Anywhere in the city long waiting
Sep 20th, 2022

very nice, friendly and helpful staff and the same goes for the pharmacy staff, me and the wife use the pharmacy there quite a bit and we personally know a few of the workers by their first name
Aug 24th, 2022

Wellwise by Shoppers has the worst customer experience. I ordered an item online on March 10 and realized after the fact that Wellwise put the wrong product size into my shopping cart. I tested it out again by selecting the correct size multiple times but it would automatically change the cart to size medium -- I knew it wasn't my fault. I immediately contacted them and requested a return slip and I emailed support about their system glitch.... NO response from them whatsoever. Next, I contacted them via phone about the situation, and they explained that they probably didn't have the size so that's why they put the other size into the cart. They said to wait 2 - 5 business days for a response. I contacted them again, since I had NO response, and was provided an incident number and was told they would email the company and I would have to wait 5 business days. Now ten days later, I contacted them again because I had zero response and they tell me they would email the company and have it escalated -- my response was 'will they really contact me?'... it seems like a joke. I just want the correct size because what I ordered isn't even for me, it's for my child with a disability and it wasn't small cash I was spending. Now I'll have to figure out what to do with this product if they keep ignoring my request for a return slip! Shoppers needs to be accountable for this company's lack of concern.
Mar 29th, 2023