Lifetouch

Terrible, dont go this place
Apr 13th, 2023

Expensive and slow. Advertised $10 for photo but the price was just to have it taken, it was upwards of $70 to recieve it. Prices listed on the website are already high, but are actually even higher when you go to pay. Save yourself from these robbers, get mum to take your pictures
Mar 2nd, 2023

If I can give them ZERO I definitely will!!!! This is my first time writing a review wherein I'm very disappointed about the service! I went to the studio for my graduation pictorial on January 10th. The staff weren't doing their job properly!. They were rushing and didn't care how you looked on camera! I asked them if it was possible to see my photos after the pictorial but they refused to show me and told me to wait for 2 to 3 weeks for the sample photos by mail! They're kinda rude! So, I went home feeling bad and hoping for the best result of all the photos taken that day!. Finally, after almost 6 weeks of waiting, I've got the sample photos by mail and guess what! There are missing photos, and most of the photos are blurry! So I called them the next day and tried to complain, but unfortunately it was really hard to reach them! No one answered! So, I went to the studio but they were closed early even though it was still business hour. So, I went to their office/reception and asked the lady to check the samples. The lady tried to call the studio and check if someone could assist me but, the manager had gone home already. She asked for my email and phone number and told me to wait for the manager's call by next week. That's what I did! And never heard from the manager for a week already! They don't care about their customers! #Very unprofessional! #Not worth the money! #Poor photo quality! #Very expensive! #Not recommended!
Mar 20th, 2023

My son's 8x10 print came with their watermark/logo on the bottom right and the school year on the bottom left I didn't ask for either. You'd think since you paid for the print that they SHOULD remove their watermark/logo. When I told their customer service that I didn't ask for these b/c the picture looks tacky and cheap, she said that it's part of their printer's template. So for all of you who paid extra for the school years, you were misled b/c it will just come with it. In the end, customer service told me to return the print before they can issue a refund and give me money back but after checking out their reviews, I decided to keep it (lest I stress further about their business practices) and just get a frame with 2-inches border. The 2 star is for the magnets which turned out OK. I had to cut the edges on 2 of them though or they would've ripped apart.
Mar 3rd, 2023

If I could give them zero stars I would! What a joke of a company! Had school pictures done in September/22, they were awful. Did retakes late November/22, placed an order and got them 2nd week of Jan/23. They came without name and date even tho they charged me for it. The magnets were completely unaligned with the photos, there were photos missing. So I called right away, they refunded me $50 of the $75 I spent, and said 2-3 weeks. At 4 weeks I called and asked where my photos are, they fumbled around and told me they will look into it as it still says processing. They had to EMAIL the lab, and not able to call to get an answer. After over a week of phoning back and forth Im told the lab cancelled the order due to input error even tho the manager says there was no error. Now, I am stuck waiting another 2-3 weeks for photos (if they dont get cancelled again) even tho I live 10 minutes from lab and can pick up, they dont allow that. Unbelievable!!! Oh and the cherry on top, is had I not phoned in, I wouldnt know anything! No one would have called me to say it was cancelled or something was wrong! Worst. Company. EVER!!! The lab this year also took away the name and date on the magnets which is absurd!
Feb 12th, 2023