Tim Hortons

Very nice resturant. They have great, and nice staff members. You can swift through the drive thru easily. Overall I rate this a 5/5!
May 9th, 2023

My child has an egg allergy, we requested egg free items that is published on an allergen menu document located on their website. We asked for the food to be handled in a way that would not contaminate our child's food. This was refused, and we were told that everything in the restaurant was contaminated with egg so they would not help us in that way. What we had asked was for the grill to be cleaned in a spot for our child's sausage to be grilled, and to use a seperate bag. This seemed to be an issue as they "don't do that here." I have been to many Tim Hortons locations that accomodate our child's restrictions. We had to leave without food for anyone. I am appalled at this service. I am appalled that they would not take 5 or less minutes to ensure the safety of our baby. This should not be considered a major inconvenience. When I contacted customer service via Facebook I recieved a prewritten response about peanuts and tree nuts. Which has zero to do with our child's allergy and the way she responds to her allergen. I called the service centre and was told all they can do is send a complaint to the franchise owner but they can't guarantee when I will hear back, just to call back if they don't contact me. This is absolutely unacceptable. What is the point of offering allergen free foods if your staff won't take the time to handle the food properly? What is the point of a customer service centre if customer service is not achieved? I will be taking this issue further as I find this situation completely discriminatory.
May 4th, 2023

Recommended dishes Timbits Dietary restrictions accommodated Vegetarian More
May 2nd, 2023

Food : 3/5 | Service : 4/5 | Atmosphere : 2/5 Recommended dishes Farmer's Wrap Parking space Somewhat difficult to find parking Parking options Free parking lot More
Apr 16th, 2023

I ordered a crispy chicken creavable and instead of crispy chicken burger patty, they put 2 chicken nuggets inside!!! Which tastes bad and without letting me know. I took off from there half way I found out...this is theft.. who is the owner?
Apr 14th, 2023