Browns

Very friendly smiling and professional employees. Always give maximum attention to the customer, help with the choice of shoes and footwear care products, very professionally. One can feel the professional work of the store manager, who keeps his staff at a high level. I recommend this store.
Apr 22nd, 2023

Bought a pair of ON shoes from browns. Wasnt sure of the warranty policy so called to ask about it and I was told they can be returned for a new undamaged pair. I asked when the purchase was and I was told over a year ago, I asked if they will still do the exchange and I was told yes. 10 minutes later I was called by someone saying sorry we cant honour this warranty and they are very sorry. I said it was the stores mistake by telling me I can return the shoes and that comment should be honoured. I like the shoes the store sells and will return but this was a mistake and the employees should have better training on warranty policies then honour a mistake if it is made.
Mar 20th, 2023

Great!!
Feb 13th, 2023

Purchased winter boots that had defective stitching on the inside seam, I explained that I just finished using a can of leather protection, and I was not compensated but urged to buy another can. Poor customer service...
Dec 30th, 2022

I would give 0 stars if that were possible. I have stopped by this store several times in the past year, and never ONCE have I been asked if I need any help. Even when I was walking around the store holding a few shoes that I was interested in trying. I tried two different visits to get some help, and was able to get attention after a few tries. But I was made to feel that I was a bother. Yes - at times the store has been busy, but at other times its been the middle of a weekday with no other customers in the store. Yesterday I walked in around 4pm, there were about five other customers in the store. I walked around for about five minutes, and in that time I was not asked if I needed help, nor was I even greeted with a simple hi. I met my sister later in the evening, and we were looking for shoes. I mentioned to her that I wouldnt look at one store because of poor (or non-existent) customer service, and she said - oh, I know which store that is - Browns. So, its not just me thats invisible!! Go somewhere where they actually want your business!!
Apr 20th, 2023