Toys"R"Us

(Translated by Google) Large selection of children's toys (Original)
May 12th, 2023

VERY BAD SERVICE..!!!!!!! Bad customer service and Really bad attitude from one of the employees named Tulsi. I went to the store with my wife on both April 27th and 28th to have a look at travel system that they have. On April 27th i was there to check with stroller and car seat for my baby and this particular person showed up. I did ask her regarding the return policy if i dont like the item and her reply was Once you open the seal they cant take it back because of safety issues. She left right after saying this to me very rudely and i felt like she really doesnt want me to buy anything from the store. The next day again i went to the store to collect my Baby registry free gift bag. Unfortunately , the same lady was there to help me. She was asking me whether i have the registry number and i said i dont have one. I explained that, when i register i got only two emails and that didnt show me any registry number. She wasnt happy with my reply and she ask me to write the name of the person who applied for registry. I have written the name of my wife in the paper who applied for the registry so that she can find the name in their system.when i handed over the name she did ask me whether i am writing the right name of the person and gave me a very bad look. We started became argumentative for some reason and all of a sudden she replied to me that you are talking to a manager( which she is not ) and I dont have any right to say anything . And later she throw the paper in the garbage which i wrote my wifes name to find out the registry number. She also escalated the issue unprofessionally and insulted me really bad. Later i had to complaint to the manager regarding this particular employee. She didnt even show the courtesy to apologize to the customer and i left the store without buying anything and decided not to go there anymore. Very unprofessional staff approach and doesnt know how to talk to the customer politely. So be mindful people when you go to this particular location for shopping, Both regent and polo park location are far better than this.
Apr 27th, 2023

Nice selection of paw patrol toy sets here. Slightly pricier than some online options but my kids were happy
Apr 9th, 2023

Mar 14th, 2023

Mar 2nd, 2023